Sainsbury's Reviews Summary

Customer Service

Pros:

• "Mostly friendly staff."
• "The driver was very helpful and helped me to transfer my shopping to my car."
• "Pleasant service from person at the cash desk. Offered to help pack."
• "The staff are attentive and helpful."
• "Very nice staff that are always ready to help."
• "Always friendly staff and good place to visit."
• "Good customer service, staffs are friendly."

Cons:

• "Staff are rude, un-trained, in-competent and dont want to be there."
• "The cafe. Staff didn't have a clue what they sold, or how to serve it."
• "Appalling customer service today on self service tills."
• "Went in late to pick up some dinner on Friday, and the staff are rude, obnoxious, and uninterested in helping."
• "The older lady behind the counter is rude, stuck up and talks about customers."
• "Rare visit today and I remembered why!, I really don't appreciate the staff on the self serve section purposely and loudly moaning about all the customers."
• "This place has some the rudest staff in Essex."

Store Layout & Accessibility

Pros:

• "One of the larger stores with a great selection of food."
• "Good selection of produce, light bright store."
• "One of the better laid out supermarkets in the area."
• "This Sainsburys is very well layed out and has everything you need."
• "Probably one of the biggest stores I've been in. Very good for a supermarket."
• "The store is so clean too, seriously spotless."
• "Well laid out and spacious parking bays."

Cons:

• "You shouldn't need to get passed the clothing section to get to the scanners to start your shopping."
• "Not enough room for the number of people in wheelchairs either."
• "The carts they use to restock are so wide they can block an Isle."
• "The gents toilet is a mess and the whole shop doesn't flow like other stores."
• "Seems very strange the checkouts are in the middle of the store so you then have to walk through some departments to exit."
• "Too much clothing clutters up the front half of the store."
• "No fresh food counters. No 1 way arrows, a free for all."

Product Availability & Quality

Pros:

• "Great product and excellent quality."
• "Most shelves now fully stocked."
• "Good clothes selection. Veg and fruit section is always well stocked."
• "Has everything I need plus a good selection of beers wines and spirits, a frozen food aisle and a vast selection of fruit and vegetables, dairy products and delicatessen counter."
• "A wide range of products with lots of price options."
• "Some great products, prices are now very competitive but you have a long queue for the checkout."
• "Everything that I needed was there."

Cons:

• "Many many lines out of stock too."
• "Very poor availability in the store. Fruit and veg dept nearly empty... frozen dept was laughable... more gaps in the freezers than stock!"
• "Empty shelves no matter what time you go there, fruit mouldy in the containers even though the sell by date is 6 days away."
• "Didn't have what I actually wanted in store so I left empty handed which wasn't happy about."
• "Meat is often discoloured in the packets, ready made foil containers with damaged foil or film lids."
• "Unfortunately though, no Vegan chocolate Easter Eggs or gluten free hot cross buns."
• "Fruit that goes mouldy in a couple of days, prices on the shelves that are less than those charged at the Checkout."

Shopping Experience

Pros:

• "I'm very happy doing my shopping here as I'm disabled and they are very friendly to me as they give me lots of help by pushing around their store in one of their wheelchairs."
• "This is a good sainsburys on the whole great range of products, easy location."
• "This visit was to use the 'collect in store' facility for the first time... All in all a smooth and pleasant experience."
• "Loving Their attempts at down pricing."
• "Shopping at Sainsbury's sometimes can be such a nice experience."
• "Big store. Plenty of parking. Helpful staff."
• "During these Covid times, you want to be in & out quick of the store, & I was it was a breeze, also really good selection of cards in there too, must say very well organised & how it operates well done Sainsbury's."

Cons:

• "The latte taste disgusting, the breakfast is tasteless and very very overpriced."
• "At midday on a Saturday, one needs not wonder why the cafe is nearly empty."
• "The car park where the one-way system is ignored and security can't be bothered to stop it."
• "The lack of till staff and Sainsbury’s relentlessly trying to get us all to smart shop is infuriating."
• "I do think the prices are more expensive than other stores however."
• "Awful as the store was happy to allow a young man pushing a child recklessly and noisily around the store for a good ten minutes or so."
• "Everything feels thirty years old."

Facilities & Services

Pros:

• "Quiet when I went. Everyone wearing masks, hand wash available."
• "Lots of parking space, including a roof top carpark."
• "Nice big car park, too, and has petrol station next door."
• "Clean toilets too, with baby change which is a bonus."
• "The cafe in this Sainsbury’s is very good."
• "The upstairs car park has now reopened to customers with access to the store via 2 lifts."
• "Well done Sainsbury for re-designing the ground level car park. Spaces now have extra space to get in & out of the car without banging the doors of vehicles next to you."

Cons:

• "No cover on the travel money desk when the employees go on a break."
• "Sainsbury's at the weir, toilets in store closed off, portacabin in the car park, disabled toilet large but no toilet paper, no means of washing & drying your hands."
• "BABY CHANGING area was a little letdown. Overpowering smell off drainage or lack of emptying bins welcomed us straight away."
• "The car park entrance and exit dangerous to say the least and to many cars left unattended and parked dangerously close to the shop entrance/ exit."
• "At busy times can be very difficult to find a space."
• "It’s not enough to have run down, decrepit facilities but only half of them are now working……… Yet again the male / disabled toilets were closed with limited cubicles available in the ladies."
• "I was accused of stealing by the security guard until they checked my receipt."