Entwistle Green Sales and Letting Agents Bolton Reviews Summary

Customer Service

Pros:

• "Absolutely amazing customer service from start to finish."
• "Whichever team member we dealt with was courteous, efficient and responsive."
• "The communication from all of the ladies in the office was outstanding, they went above and beyond to meet my needs and find me a suitable home."
• "Brilliant service throughout, very rare you come across a company so helpful and seem to care about circumstances"
• "Great customer service and communication all the way."
• "The team at Bolton where extremely helpful in getting my house onto the market."
• "These guys are really fantastic! Shortly after requesting information about a property I received a call from the lovely Hayley."

Cons:

• "complained to head office and nobody rang me back"
• "One small complaint would be occasionally it takes a while to reach someone on the phone lines but this hasn't been a huge deal."
• "complained to head office and nobody rang me back"
• "The agency were highly unprofessional. I waited there for 40 minutes and no one arrived there plus no one from the agency received my called."
• "Extremely bad service and very unprofessional... Could not recommend to my worst enemy."
• "Not even worth the one star. Harassing, unhelpful and sarcastic staff members. Expect to receive hundreds of calls, voicemails, emails and text messages every single day."
• "Disappointing & hard work. We employed them to sell my Mum's house... We felt both parties were working for the buyer, sales fell through and they were inefficient about picking up on other interested parties etc.."

Professionalism

Pros:

• "Their prompt and honest advice on the selling price of my house was very realistic."
• "Our letting agent Katie did a fantastic job with answering any of our questions whilst staying professional and 100% transparent."
• "Chris and Hayley were very professional and efficient keeping us informed of everything and taking care of all the viewings."
• "From the onset they were very professional in their approach."
• "Genuinely a professional team to work with and they remained professional throughout."
• "She was easy to talk to, great sense of professionalism and understanding that she had."
• "Matthew is a delightful professional and easy speaking individual with warmth."

Cons:

• "They coerced with Andrew Hamnett and controlled our tenants illegally. They collected rent and sublet our property without legal authorisation from us, and denied our visit to the property."
• "refused me of viewing a property unless I proved how much money I had"
• "Unfortunately, next door is rented out by the company... the agents seem to just do nothing. The owner is never available and now as a result of the storms they have a tree down in their back garden. This blocks access to our garden and is only partly down and could fall further. A danger that they are completely uninterested in..."
• "refused me of viewing a property unless I proved how much money I had"
• "Awful !!! Don't sell your property with this shower !!!"

Communication

Pros:

• "I can’t thank Hayley enough for everything that she’s done, especially as I’ve been a nightmare buyer haha."
• "I would definitely recommend Entwistle Green. I've had regular communication with both Chloe & Keely in relation in all areas of property management."
• "I have been kept up to date throughout."
• "Excellent service, always keep in contact and communicate every step of the process."
• "They made endless calls to keep the sale moving and kept everyone informed. Communication is first class!"
• "Regular progress updates from the office proved very useful and allowed me to smoothly manage the sale of my property along with my new purchase."
• "The communication has been amazing, viewing the home was easy and fast!"

Cons:

• "They are professional, helpful, knowledgeable, polite and friendly."
• "The sales team at Entwistle Green have been fantastic and extremely helpful throughout the whole process of the sale, they kept us up to date with absolutely everything and were very responsive too."
• "Amazing communication through every step of the process and always on hand to answer questions / chase things up."
• "Nothing was too much trouble and replied to my queries very quickly."
• "Their communication when I felt there was none from anyone else was so reassuring and they really did go above and beyond in a time when their hands were tied in a lot of instances."
• "Lovely to speak to over the phone very responsive to emails."
• "The best estate agency I’ve dealt with. Kept me informed all the way through the progress of the application for rental."