Harrisons Estate Agents - No 1 Estate & Letting Agent Bolton Reviews Summary

Customer Service

Pros:

• "Communication was outstanding and Dawn was always happy to offer advice when needed."
• "Very courteous and pleasurable experience from all the staff I have spoken with from the initial call to moving into my new home."
• "Amazing customer service, and fantastic person to have dealt with."
• "The team have been a great support to us during our tenancy."
• "Katie and Hannah were both super helpful, and lovely. They made our first move a smooth and enjoyable process."
• "Dawn was really lovely and helpful, always keeping me informed."
• "All staff members encountered proved to be competent, efficient and most importantly ALWAYS responded swiftly when required."

Cons:

• "There is mould all over the walls and the walls are leaking."
• "Not very professional in my opinion!"
• "I dont know how this place has so many great reviews. From looking at them, you would think Harrisons were great but we had a truly awful time."
• "We placed at least three calls into the office to try and discuss our interest in a property and none were returned."
• "Even on checkout the person who carried this out tried to withhold my bond, she didn't know the difference between vacuuming marks on a carpet from dirt/stains."
• "furthermore, all the bad reviews are from ethnics, while the clients who wrote better reviews are all the same skin tone as yourselves."
• "Waste of time for twice we went to see house for rent and twice they call and said the landlord choose another tenant very racist agency I don't recommend it they select the people they want to rent the house."

Professionalism

Pros:

• "I would highly recommend Harrisons estate agents for a quick, thorough and professional experience."
• "Dez has gone over and above anything required from an Estate Agent, helping my 81yr old mum sell 2 properties during what was a very painful year."
• "I would highly recommend Harrisons Estate Agents to sell your property."
• "Fabulous service - when our tenant gave notice I was dreading sorting out a new tenancy but it was seamless."
• "Their management of contractors is professional for all concerned."
• "Katie has been fantastic throughout the whole process of letting my property, I have found her to be highly knowledgeable and professional."
• "The process from viewing the property to collecting the keys was efficient, professional and easy- I would definitely recommend Dawn and the team at Harrisons."

Cons:

• "If they had checked the day before they could have notified us earlier so we could've rearranged our day."
• "Called the next day to be advised no slots left. Was advised I would receive a call to see if anything could be done...did I receive that call...nope. Incompetent and unprofessional."
• "Absolutely atrocious service. If I could give give a minus star rating I would. Repair requests ignored."
• "She made things difficult by claiming we had not a good job cleaning up even though me and my wife spent hours doing this."
• "No matter how many glowing 5* reviews there are, don't ignore the 1* ones."
• "Harrisons totally failed us as buyers and I recommend buyers and sellers alike to avoid."
• "Very racist agency I don't recommend it they select the people they want to rent the house."

Responsiveness

Pros:

• "Being updated every step of the way and always being available."
• "We had an emergency this weekend with a burst water pipe (due to freezing), and I'm pleased to say Jake Fry was absolutely fantastic."
• "Fantastic experience from start to finish! Katie was very informative and helpful throughout the whole moving process."
• "Claire works tirelessly acting as the go between and chased up everything regularly and kept me informed via email and phone call start to finish."
• "Both Francesca and Katie are Harrison’s greatest asset."
• "Kate was very helpful throughout, gave me great advice and explained the whole process exceptionally well."
• "Excellent communication between myself and the estate agent."

Cons:

• "Few weeks back requested a valuation for my property after sending them images from my property, still waiting for a reply."
• "Even on checkout the person who carried this out tried to withhold my bond, she didn't know the difference between vacuuming marks on a carpet from dirt/stains."
• "We later made an offer on a property and even after two weeks there was still no acknowledgement from Harrisons."
• "Then she wouldnt reply to the emails or dispute process; trying to delay things as much as possible."
• "Extremely unprofessional We drove almost 2 hours to view a house for 10am only to reach the property and be told 10 mins before our viewing that they do not have access to the house."
• "The photos of the property were really nice but the work is poor."
• "We have been waiting for them to solve our damp issues for months now and we keep getting lied to every single time."