Mann Sales and Letting Agents Lewisham Reviews Summary

Customer Service

Pros:

• "Great and quick service! Roberta has been a great help and I'm looking forward to the start of my tenancy!"
• "Marina & Scott couldn’t be more helpful when me and my two best friends where moving in to our new flat."
• "Both Scott and Laura are very responsive to my enquiries and very helpful."
• "They have been very swift response in dealing with our move."
• "I am thoroughly impressed by the professional behavior and personal care shown by Miss Roberta and Mr. Scott while letting out a beautiful apartment in Lewisham."
• "I found the team to be highly efficient, and provided excellent customer service in finding out my needs."
• "Professional and friendly service provided."

Cons:

• "Pathetic service from one of the staff members."
• "Never have I been so disappointed with a service."
• "They ignored reports of maintenance problems from the tenants, they ignored requests for information from us."
• "Disgraceful service from an incredibly disingenuous agent."
• "They drag their feet to resolve queries. Hardly respond to emails and take forever to give you your deposits back when you move out."
• "Poor, lazy, and a total lack of communication."
• "Property management from this lot is an absolute joke."

Staff Performance

Pros:

• "Kerim Ahmet is the sales manager at this branch. He is extremely professional, knowledgeable, wise, honest and full of good intention."
• "Roberta in Mann/Lewisham have amazing customer service! She always kept me updated."
• "Keely Wesley is my property manager, and she is quick response, friendly and helpful."
• "Tom has been incredible throughout the process - patience, supportive and proactive, answering all our questions, ensuring a smooth and speedy transaction."
• "Scott was so responsive and supportive throughout the process."
• "I would like to thank Katie mainly for understanding my situation and for helping me to the best of her ability!"
• "Really happy to have worked with both Tom and Clive at Mann in purchasing our new property in Hither Green. Professional, friendly and courteous."

Cons:

• "No offer of compensation from Mann Countrywide to our tenants for leaving them without cooking facilities for weeks on end because they couldn't get their act together."
• "We have lost time and we have been messed about for a total of 4 months!!!"
• "Despite having moved into the property, we still have not received various documents, including the inventory."
• "When I asked why we hadn't been notified, the agent then proceeded to pretend an email had been sent and that I was at fault for not having received it."
• "Found Haydar very annoying. Scott and the other team members were great and most helpful, Haydar came across with all the talk, but that was about it."
• "That all changed however when they became threatening, aggressive and intrusive as we came to leave the property we were renting."
• "Even though they are good at organizing your move in, they are horrible at managing and dealing with issues regarding the property."

Process Efficiency

Pros:

• "The whole process happened in 12 days, which was just what I wanted!"
• "The Office was really helpful throughout the start of the letting."
• "Brilliant service. Communication was great from start to finish and always very professional and personal."
• "Incredibly helpful service, going the extra mile to assist with cleaning and furniture's removal service."
• "I was able to arrange a viewing on the day I called and sign a tenancy agreement within a week."
• "We let our property within a month."
• "Within a week the whole process was completed and relatively painless."

Cons:

• "Their property manager Is managing too many properties hence an issue like sewage coming up back in your toilet shortly after moving in was not seen until three months after a follow up email."
• "Mann Let us a frankly dangerous property in need of significant and urgent repair and were absolutely no help in getting anything resolved."
• "Mann took multiple holding deposits despite arranging a move-in date with us, leaving us unsure as to whether or not we had secured the property."
• "Completion took much longer than expected due to solicitors negligence and Grace was every day available to speak at the phone with me and the seller to proactively help us to overcome all the difficulties."
• "We were not given the tenancy agreement to read prior to paying our holding deposit."
• "There was a great deal of pressure during our initial viewing. We were asked to put down a holding deposit there and then."
• "They happily left our tenants without a working cooker for 3 months due to sheer professional negligence."