Pentrebach House Table Table Reviews Summary

Food Quality

Pros:

• "Fish was lovely with 'skin on' fries."
• "The Sunday roast which he said was beautiful."
• "Had a lovely meal there today. Fish pie was delicious(would pick again)."
• "Delicious food, fresh and hot."
• "The food was hot enough and full of flavour including a special mention for the delicious seabass."
• "The food my partner and I both had was absolutely delicious and we couldn't recommend it enough."
• "Food and drinks were served quickly and were beautifully cooked/poured."

Cons:

• "Food was awful cold and tasteless! Would never recommend this place."
• "Terrible value for Money. Bad food."
• "Chips cold and like cardboard."
• "We had the fish and chips and burger, which to be honest tasted like old oil."
• "Food was tasteless, one meal went back the steak was not right!!"
• "Food shocking, I asked for a medium rare steak and a well done one is what I got."
• "The pie was tiny and there was a handful of dry overcooked boiled potatoes with half a plate full of lettuce leaves and some dried up cucumber."

Service

Pros:

• "But the way they dealt with it was spot on and I was very impressed they even took it off sale so nobody else would get a bad pint."
• "We were very well looked after by Liza, the twins and the rest of the fantastic staff at the Pentrebach on Friday night."
• "Our server at the restaurant for the duration of our stay exceeded all expection Lisa was not only professional and polite but very knowledgeable and a really nice person the whole place can be recommended for food quality and service."
• "Staff were friendly."
• "Great service very friendly."
• "The staff can’t do enough, Jack the manager was exceptional this time and previously."
• "Staff very friendly, checked on us to make sure meals were ok and thanked us for coming."

Cons:

• "Couldn't find staff member thirty minutes to try and discuss food and when did they still charged for all meals except one despite the plates still being full."
• "Always a wait for tables, not enough staff although they are pleasant."
• "Service was terrible. Waited 18 minutes for someone to take my order."
• "Customer service SHOCKING. Stood at the bar to order food, waited 10 minutes then a girl strolls in and is served straight away whilst I am ignored."
• "Clearly there are not enough staff on duty."
• "Table staff was really friendly and helpful but waited 50 minutes for the starter and then another 40 mins for the main."
• "Long waits, overworked staff."

Cleanliness

Pros:

• "Restaurant / Pub attached to Premier Inn. Clean and tidy."
• "Toilets were clean."
• "Very clean establishment."
• "Lovely restaurant though clean and decor was really cosy."

Cons:

• "My table still had remains of food on the surface. Not cleaned even though I had been seated here."
• "They were all dirty and had not been cleaned."
• "Place was full of flys at the tables by bar area."
• "Chairs and tables were dirty."
• "The bar area looks very tired and worn down, needs a facelift."
• "Toilets very grubby, carpet in there was threadbare & dirty looking."
• "The interior design of this restaurant insults the meaning of a 'restaurant'. Dirty, holes in walls, old and grim floor."