B&Q Kidderminster Reviews Summary

Customer Service

Pros:

• "Andrew Cooper gave the best customer service to my parents, by really going out of his way to be helpful."
• "Staff were helpful and friendly."
• "Staff friendly and products I wanted were available."
• "Very helpful staff, still the best DIY store for all your gardening and garden needs."
• "Really helpful staff at this store today."
• "Great store with a friendly feel and very helpful staff."
• "I would like to give a big shout out to member of staff RICHARD WILLIAMSON. What a credit to B and Q this employee is!!"

Cons:

• "Worst B&Q I have ever been in. Staff have obviously never heard of customer service as they have no interest in helping you!"
• "Staff are totally unhelpful I was looking for table legs none of the people I asked for help would help me."
• "Found the staff very rude, waiting for a click and collect order, while two people carried on working didn’t acknowledge me."
• "Possibly the worst customer service desk EVER. 7 useless members of staff who look like they don't want to be there giving the worst customer service imaginable."
• "Asked for help. Announcement went out to relative dept. Waited a good ten minutes, no one came."
• "Waited 20 minutes with a query regarding electric fire. Then told there wasn't anyone working who could help me."
• "Asking a member of staff to borrow a tape measure. After 3 times prizing away from chatting to another member of staff and the look he gave me."

Store Layout & Accessibility

Pros:

• "They are taking the virus seriously and provide loads of hand sanitizers, and staff wear masks, at tills social distancing is maintained."
• "Huge DIY store! Areas are clearly labelled above."
• "This is a huge B&Q and has pretty much everything you could ever need."
• "Big B&Q loads of space for cars, signs on all isles so easier to find what you need."
• "Broadest range of products overall, best for timber cutting to size, best off the shelf range."

Cons:

• "Finding stuff if you are wheelchair bound is very difficult, as I can't see above 4ft above the floor, and with the dim lighting."
• "The car park surface has obviously been bombed in the war and needs tarmacing."
• "Visited when it rained and the bottom half of the car park was out of use due to flooding."
• "Could do with a serious update. First time I've been in here for years and it looks exactly the same apart from looking very dated, messy and badly laid out."
• "Toilets are like 'the bogs' in the 80's as a child. Needs sorting desperately!"
• "It's a B&Q and I have to fix a sink.. had all the parts I need some empty shelves so not everyone will find what they need."
• "On this occasion only thing I want to fetch for the builder a small bag of cement sand mix they didn't have it."

Pricing & Offers

Pros:

• "They should offer 10% off for all Tradepoint card holders like other retailers do."
• "But judging by the stock in there lots of people must find a useful place to shop."
• "If I do come in I tend to use the B&Q loyalty card as I can get vouchers and money off my next purchase."
• "Was pleasantly surprised to get a 10 percent discount, as it was a Wednesday, and seniors still get the discount on garden products!"
• "Check receipt as I saved £10 ! As price in sale didn't come up on tills and only noticed when walking out if the store."

Cons:

• "Decent enough B&Q - useful when you need it. What does annoy me about them in general is that they often sell the same items as Screwfix, but with inflated prices."
• "Good site, nice staff but when items are half price online delivered... It only makes sense for when you're desperate for something. They refuse to price match too."
• "Originally shopped for plywood but the prices were prohibitive."
• "Not happy as did a click and collect for a hot tub as 2 showing in stock only to do a 70 mile journey to collect to find they had cancelled my order due to the stock being wrong."
• "Unfortunately this discount doesn’t last and as I wasn’t spending so much the discount dropped to 5% so I started buying from elsewhere."
• "Great order a worktop for delivery on a specific day & then they decide to do the delivery on another day not a happy customer."
• "Huge DIY store with pretty much everything you could need, however it's not that cheap."

Online Shopping & Services

Pros:

• "Quick and efficient click and collect service."
• "Ordered a cordless drill on click and collect which was ready when we arrived."
• "Click and collect is brilliant, I was notified mine was ready within minutes of ordering."
• "Click & collect - In and Out - great."

Cons:

• "Although when I used website to locate some items they where not there in that location."
• "So. I bought a set of bathroom sink taps, click and collect... Arrived at the pick up point, item was not there."
• "I then sent five further emails asking for information, progress, updates etc. All of which were totally ignored."
• "But then I heard precisely nothing for over a week so I sent an email asking for an update. Again nothing."
• "Dont trust their website for either a) what's In stock or b) where it will be in the store."
• "Their stock control is also useless. Don’t trust their website to know what’s actually in store."
• "Poor click and collect/ customer service. I did order online and all items were available for collection. On the next day I went for collection the order was not ready."

Store Environment

Pros:

• "A little busy but still felt safe."
• "Today, whilst under this flipping lockdown rubbish, I visited B&Q to collect 20 bags of sharp sand and 3 bags of cement. I was very, very, very impressed."
• "The queue for the checkout, makes sense and is well organised and staff were very friendly."
• "Really good queuing system outside to promote social distancing."
• "The service was good during the covid pandemic. Strict rules to follow."

Cons:

• "The store needs air conditioning."
• "Poor and slow service. Only one checkout open with lots of people waiting."
• "It’s just a supermarket, with a massive queue every time I go."
• "We are seeing more long cues whenever we go these days and the toilets aren't too clean."
• "Long lines at tolls due to not many cashiers only 2 when there are plenty of tills."
• "Self-service machines don't allow contactless payments however at time of this review, so make sure you've got your card on you!"
• "Went to B & Q Kidderminster, Went to pay for my product and guy at till said “I very much doubt Payment can be made via contactless on Apple Pay phone."