Harvester Malthouse Exeter Reviews Summary

Service

Pros:

• "However a huge shout out of thanks to the serving staff who were very festive and from the moment we walked through the door, did all they could to make the experience one to remember."
• "The barman Gish, the most welcoming and nicest and kindest barman I ever met! Amazing service thank you so much!"
• "Been here three times over the last few weeks and the staff are very accommodating whilst offering a warm friendly welcome."
• "Our waitress Nikki went above and beyond even to the extent of getting the free refills so we didn't have to get up throughout the meal."
• "Our server was amazing, even when our choices were not available, he offered similar items."
• "Super family lunch today at the Harvester, Exeter - a warm welcome, the food was fantastic and excellent service!"
• "Chanelle was our server, I'd appreciate if you can pass on our thanks to her, she was so attentive & nothing was a problem, she's a credit to your team."

Cons:

• "We were ignored by the hostess for longer than expected."
• "Very slow service even though it wasn't particularly busy salad bar was low with sauces empty."
• "25 minute wait for our drinks after table ordering as the barman had disappeared."
• "We came in for a meal with our dog and were pointed to a very cold corner, with no heating."
• "Service very slow. Were there for nearly 3 hours with 2 young children."
• "Our waitress disappeared midway between our meal and no one asked us for the bill."
• "The service was appalling from the minute we entered the restaurant, waiting 5 or 6 minutes to be seen even though staff were around nobody even acknowledged that we were waiting."

Cleanliness

Pros:

• "The restaurant was very clean and the staff were very friendly!! Will happily go back again!"
• "Very clean restaurant and bar."
• "The venue itself is so much nicer on inside than outside may suggest with nice views of the River Exe."
• "Very friendly staff, very clean and beautiful place."
• "The pub itself was clean and well kept."

Cons:

• "But the toilets were disgusting all 4 ladies toilets were full of paper and overflowing with all sorts of disgusting things!!"
• "The floor beneath the table and around the base of my chair was littered with food and a used napkin and the table was fairly sticky to touch."
• "All the tables were dirty so I had to go and get someone to clean the tables."
• "Salad bar looked very sad and bread rolls were very dry."
• "Very underwhelming. Old pieces of food and dirty napkins under our table."
• "Unfortunately arrived after food was finished serving and place was nearly empty. This highlighted the dirty carpet and foisty smell somewhat."
• "The salad bar wasn't fresh at all, the bread was hard and cold."

Food Quality

Pros:

• "There's a nice variety of food, all of which seems to be quite nice."
• "Really great meal here yesterday with family for lunch. We love the salad bar and the staff were fantastic."
• "Considering harvester is a fairly low priced restaurant chain you would expect the food to be average/good at best. However I can honestly say me and my partner had the most amazing steak we have ever eaten."
• "Food was to die for."
• "The salad bar looked fresh and tasty, and it was as good as it looked."
• "The food was lovely, my steak was cooked exactly how I like it."
• "The food was really really good the best breakfast I’ve had in a long time and was really good value."

Cons:

• "Last time we were here at the weekend, we were told the wait for food was over an hour."
• "The cheesy garlic bread surprised and confused the hell out of me and my main was underwhelming."
• "Food was ok, some of the group found their chicken to be overcooked and dry."
• "Dreadful steak chewy and inedible."
• "The main courses when they arrived we only ok, one dish missing a key ingredient that wasn't communicated when ordering."
• "Then the ribs were that burnt, the meat was like dust; sent it back."
• "The salad bar was half empty or stocked with rotting lettuce and unripe tomatoes."

Ambiance & Location

Pros:

• "The setting is lovely alongside the river Exe and we will certainly go back in the summer and sit outside."
• "Location is great, view is great."
• "Handy location on the river with lovely views from the restaurant windows."
• "Lovely restaurant by the river. Lovely food, good service and cosy ambiance."

Cons:

• "The disabled ramp was shut off so I had to go up and down steps which is not ideal."
• "If Harvester cannot afford to keep their customers comfortable in off peak times then maybe they should consider closing the restaurant for that period."
• "We arrived to be seated at 7.50pm in what was a quiet restaurant... Clearly they did not want to be bothered as the car park was empty outside too."
• "The seating area for drinks stank of cheese and I think it was mostly due to the fridge draw full of dirty plates and food left on one of the tables."

Value & Pricing

Pros:

• "We all love a Harvester. Great relaxed family atmosphere and reasonably priced."
• "Very affordable, easy parking (with electric car charging!), lots of space inside."
• "Had a half price food voucher. So made it reasonable priced. Little bit expensive, but make the most of the salad bar and rolls. You don't get a great deal of food. Especially chips."
• "Food was yummy and served quickly and all a very decent price."

Cons:

• "Only thing to let this place down was the parking ticket I received last week for £85."
• "Even with the 'kids eat for £1' deal, our meal for four came to over £42. I'd expect better quality for that price."
• "The Food was mediocre, service generally slow."
• "For drinks and meals for 2 adults and 2 kids came to around £50."