Address: Edmund Rd, Holystone, Newcastle upon Tyne NE27 0UN, United Kingdom
Phone: +441912702704
Rating: 4.1
based on 142 reviews.
Service
Pros:
"Staff were very friendly especially bridie and kelvin."
"Prompt service, friendly staff."
"The lady serving us was friendly and efficient, drinks order taken within a few minutes of being seated."
"Service was excellent overall but be careful my husband has had food poisoning and it could only have been from this establishment."
"Staff very attentive and the food was excellent quick service even though we were a large party."
"The service was excellent, very pleasant staff & nicely decorated dining room."
"Both times we had excellent service - thank you to Emma and the twins who were friendly, professional and made us feel very welcome and comfortable."
Cons:
"The service wasn't too friendly."
"Service left a lot to be desired. Had to keep asking for cutlery."
"The front of house staff need serious training, they're so slow at doing anything."
"Waited to be seated but no one came so had to approach member of staff."
"Showed to a table ordered drinks they came then after 20 minutes or so went looking for someone to take our order!!"
"Waited 45 min while others got served ahead of us."
"Wait to be sat, wait to take your order, wait over 30mins to get food."
Food Quality
Pros:
"Our meal, which was a variety of items from the Menu, arrived promptly and was delicious."
"The food was lovely and so was the service."
"Food was lovely and fairly priced well worth a visit in my eyes."
"Food was delightful, a variety of starters, then with succulent steaks to delectable vegan burgers to follow."
"The black pudding was cooked to perfection."
"The food was excellent and everyone wants to go back next year."
"The food came out within 10-15 mins and was piping hot, not lukewarm like other establishments."
Cons:
"Absolutely disgusting overpriced and cold food."
"The beef was as tough as Chuck Norris. The roast potatoes were just as hard."
"The food was pretty bland and I'd not be surprised if the majority of it was frozen."
"Beer battered chicken burger which was greasy, stringy, tasteless and lukewarm."
"Cleanliness not so great, sent glass back with lipstick marks on and floor still had mess on from breakfast."
"Waited over an hour and a half for second rate food with our children keep crying they were hungry."
"The food was cold the gammon was just like pieces of bacon the roast potatoes we chewy and my carrots were raw and the stuffing was hard as nails."
Value for Money
Pros:
"2x drinks, 2x Sunday roasts and 2x deserts cost us just over £30 which was perfectly reasonable."
"Price was very reasonable."
"Good value if you are staying at the premier in and order through them."
"Prices are also reasonable."
"It's reasonably priced too for the quality of the food."
"The prices were excellent, 2 meals for £8."
"Excellent choice and fantastic value for money, friendly and efficient service."
Cons:
"The food is on par with with really good supermarket ready meals (oven type) and that’s probably what you are paying for."
"£7.99 for an all day breakfast & £2.40 for a small glass of coke."
"Food was not worth the price unfortunately, two meals and 2 soft drinks for £30, it was on par with pub food but priced like a restaurant."
"Our food was barely warm and not great well over priced."
"A bit pricey for what you get."
"Very over priced on food & drink."
"Very disappointed, my husband ordered the steak on the specials board which was £20 and got next to nothing."
Ambiance & Facilities
Pros:
"Nice looking pub, helpful waitress."
"Plenty of seating outside and indoors."
"The beer garden is brilliant on a sunny day and much larger than it looks as it goes around the side of the building."
"Lovely place sat outside in the Sun in the massive outdoor space that wraps around the restaurant."
"The decor is new and well fitted out with all kinds of different table configurations to suit everyone."
"The venue itself is very nicely decorated, we sat out towards the conservatory which had plenty of lighting and enough space for four of us."
"Lovely garden area to sit outside and enjoy the sun too."
Cons:
"They always tend to sit us round the back which isn't ideal near the toilets and a bit cold."
"The only odd thing is the placement of the hand dryer in the men's loo - right above the curved sink."
"We were unable to buy refillable Pepsi due to sugar tax, smoothie on the menu was unavailable."
"The place was empty apart from a daily at one table but we were given seats at a table where the drafts were terrible so we moved to a different one."
"Gents toilets were disgusting."
"Not keen on going back during Covid unless they wear the visors."
"We had a table booked for 4, and we were led to a crowded area of tables barely a foot apart, despite the pub being empty elsewhere."