Tim Hortons Reviews Summary

Food Quality

Pros:

• "The patties in the burger were tasty, the buns were fluffy."
• "Breakfast is still my favourite as it's always fresh and when you get the meal it's a bargain price."
• "Chicken wrap was very tasty we had an anniversary and they arranged a very good and yummy pan pan as an anniversary birthday cake."
• "The French vanilla hits the mark every time!"
• "Food here was pleasant and the breakfast is reasonably priced."
• "I had the Smokey Maple Burger and my wife had the Classic Burger. The food was delicious."
• "Food was very tasty hot and fresh. The strawberry milkshake was fantastic."
• "The food is amazing, and Ruby made the coffee to perfection."

Cons:

• "The presentation and taste of the nacho fries were disgusting, no cheese either."
• "The chicken tenders were too peppery for our kids and they went to waste."
• "We ordered bacon cheese burgers. The tiny bit of bacon was abysmal."
• "Low quality burgers (think fairground or mobile burger van standard) and the waffle fries were luke warm too crunchy."
• "Although reasonably priced... the burger patties taste like those cheap and nasty Bird's Eye ones."
• "Food is poor! I order hot dog was not to great just frankfurter and bun wow for 8£."
• "Indifferent service bordering on the surly. Hamburger tasted as if it was a typical budget frozen burger, nothing special."
• "Ordered 2 double bacon cheeseburgers burger meals... the chips were dry and the bacon was so small it wasn't worth the effort."

Staff and Service

Pros:

• "The staff's behavior was awesome, very friendly and amazing."
• "Staff are very friendly and helpful and atmosphere is nice and clean."
• "Staff are always so friendly and knowledgeable about all their products! 5*"
• "The staff in Tim’s are lovely and very attentive, customer service has been lovely each time I’ve been there especially from Amrit!!"
• "The staff were friendly and served us with a smile :) the food was so yummy!"
• "Amrit has been very helpful and kind, all staff are lovely :) the best coffee!!"
• "Staff are really friendly and the food is always quick, fresh and hot."
• "Ruby is exceptional. Her customer service is unparalleled and she is an asset to the gravesend branch."

Cons:

• "I stood at the till for ten minutes and got ignored."
• "Staff seem very unbothered here, fries were cold, frappes were lacking flavour, it just tasted of ice? Donuts were dry like cardboard! Tables were all dirty!"
• "Order through the drive-through... Parked up not only was the food cold the order was wrong. Went inside told them and they remade it. No apology."
• "Very rude, I have been going to Tim Hortons across the World since 2006... this was by far the worst experience."
• "Visited and ate in can’t complain with the food was quick however... when I got the drink their was no ice in it :/ I then get given a second drink with ice, however when I tried it it wasn’t even vanilla and was coffee, the guy was rude and clearly gave me the wrong drink for a second time!!"
• "Food is ok but expensive and they've managed to get our order wrong in some way every single visit."
• "Customer service was very poor for a newly opened restaurant. Seemed like too much effort for a welcoming smile from the staff."
• "It's just an overpriced Macdonald's! Service is amateur, no flavours in burgers or breakfast buns. Coffee needs doubling just to taste it."

Cleanliness and Atmosphere

Pros:

• "Very nice inside, lovely big windows, feels very open. It’s always super clean."
• "Excellent service, very clean and spacious."
• "The restaurant was nice and clean. We sat in armchairs that were comfy."
• "Great customer service and clean seating areas."
• "Nice and open space with ample seating areas. A first-time visit and won't be the last."
• "Restaurant was very clean and the staff were polite and helpful."
• "Interior is very clean and comfortable - great if you need a place to rest for a bit."
• "I like to have my breakfast at this place. Is so quiet, you will have car parking space. The meal it was very tasty and i liked how cleaned it looks everything."

Cons:

• "The place had run out of large cups so we were given two 2/3rds filled small cups for his coffee. My hot chocolate with cream and marshmallows seems to have evaporated down to a half-filled cup on arrival. Couldn't see any cream."
• "Dropped another star because it's so uncomfortably warm inside. Please sort the temperature out."
• "Wow the staff is so helpful it was really nice to be served here and I would like to recognise one of your colleague Vinnie was very polite and help me with the order as this was my first time in this place! The food and milk shake was so tasty."
• "First visit and last. Ordered via screen then went to pay and said out of paper after tapping card. Spoke to member of staff was told it never works. I take your order. So ordered again and paid. Burger was cold and taste less. Frys cold. Coffee bitter."
• "First time customer. Not impressed at all. Food is pretty below average. Dry and tasteless. Milkshakes aren't milkshakes. Its like they add water to it. Really liquidy and doesn't taste any good."
• "The place had run out of large cups so we were given two 2/3rds filled small cups for his coffee. My hot chocolate with cream and marshmallows seems to have evaporated down to a half-filled cup on arrival. Couldn't see any cream."
• "The restaurant was nice and clean, the staff were nice and eager to help but the ordering and collecting our food was quick and easy I was very happy with the process and the food was really good."
• "So it was my first time using this place as I thought I would have a cheeky pop in after my weekly shop. I ordered 1 medium iced french vanilla latte and a timo crispy chicken sandwich. First of the iced latte was barely 2 sips and I was shocked when it finished."