Tonkotsu Notting Hill Reviews Summary

Service

Pros:

• "The service is spot on and the atmosphere is also good."
• "The hospitality displayed by the manager and one of the head chefs to personally greet my mother on her birthday was great."
• "Exceptional service from Gaby."
• "Great food and great service. The blonde manager is very friendly, approachable and knows her stuff!"
• "The attentive and knowledgeable staff enhance the experience."
• "Staff were friendly and accommodating."
• "Food was lovely and could not of asked for better service! Exceptional."

Cons:

• "However, the last time we were rushed out by the waitress even though we still had our drinks and were not there for long at all."
• "The server in the front was slow. Even though other eaters were finishing we were told to wait."
• "The service was shocking."
• "The staff didn’t give guests adequate room to enjoy their meals without feeling like they were being hovered over constantly."
• "However, I felt rushed by the staff because of how often they came by and checked on me."
• "The service was shocking."
• "Bland food and poor service. The waitress refused to give us a seat on the terrace as she said it was reserved."

Food Quality

Pros:

• "The yuzu lemonade is good to pair with tonkotsu as the citrus cuts through the oil."
• "The broth is rich and creamy and delicious."
• "The food was also delicious, much better than their Ealing branch."
• "The Ramen was delicious - tasted and presented impeccably!"
• "The food was AMAZING. I highly recommend their chilli chicken ramen it was the best ramen i have every had."
• "Delicious ramen, good selection of traditional and non traditional options."
• "Some of the best ramen I've ever had. Super delicious and filling."

Cons:

• "The portion of the kimchi was a bit disappointing."
• "Unfortunately the noodles, being overly soft and thin, lack the texture of the best ramen (which should be firmer and bouncier)."
• "I couldn't eat the seafood ramen. It smelt revolting."
• "Unfortunately, the gyoza (dumpling) was kind of disappointing to us due to the lack of pork filling."
• "The prawn gyoza was a delightful appetizer, but ours was over-cooked/Burned."
• "The seafood ramen doesn't have as much flavour, scallops were fishy and sandy, prawns not fresh either."
• "The gyoza were not really good, they are frozen."

Ambiance & Decor

Pros:

• "Lovely outdoors sitting."
• "Ate here yesterday, very vibrant inside and entertaining to see the chefs cooking in front of you!"
• "Love this little japanese restaurant. Food is great, cute intimate little place and you can see the chefs preparing the food in front of you."
• "Loved the ambience & decor."
• "The ambiance and vibe of the restaurant was really chilled out and welcoming."
• "The ambiance of Tonkotsu Notting Hill complements its culinary offerings, providing a warm and inviting atmosphere."
• "The decor and design of this place is very authentic."

Cons:

• "You sit at the bar so if it’s busy you might not be able to fit a bigger party that 2-3 onto it."
• "The restaurant itself is very small and so not ideal for larger groups."
• "The indoor space was way too small and so most needed to eat outside which was not preferred unless during heatwave."
• "It is a little on the small side, however the atmosphere is great."
• "Food was nice, but we had to wait because place is quite small and was packed."
• "Had to wait almost 40 mins for bar seating on a weekend."
• "The food is great, but the dining experience is ruined by the constant flow of Deliveroo and Uber Eats drivers walking in and out, often hanging around outside smoking."

Value

Pros:

• "The workers were all very polite and the place was very clean and it was good value for money."
• "Not too expensive considering london prices."
• "The dishes are satisfying and the prices are reasonable for the quality offered."
• "Value for money, friendly staff."
• "Relatively quick service and decently priced."

Cons:

• "It is one of the most pricey."
• "Disappointing place and somewhat overpriced for what it is."
• "This is our local ramen store, we always pop in when we need to warm our souls! It is a bit of a treat because the ramen's are quite expensive - but I guess we are not in Japan."
• "The price were little high but that's because it's in the kensington and it is expected."
• "Very disappointing. Ordered chilli chicken ramen through Deliveroo, which charged 4-5 pounds delivery."