Giraffe Reviews Summary

Food Quality and Variety

Pros:

• "Strawberry pancakes were amazing, huge portion, strawberry jam on the bottom layer; fresh strawberries and meringue."
• "Tostada was delicious; fresh ingredients, guacamole was well seasoned, refried beans were really tasty."
• "Food was great! And such good value on the kids menu. A good sized main and 2 sides for £6 is great."
• "The loaded nachos portion was huge and delicious."
• "Each dish was a culinary delight."
• "The food was tasty with bright flavours but portions of meat were smaller than anticipated for the chicken meals."
• "Food well presented and with a good flavor."
• "The food was delicious and the service was great."

Cons:

• "Nachos starters awful, children's meal tasteless, beef tacos terrible."
• "The fish was overcooked. Very sad experience food wise."
• "The food was TERRIBLE. Barely edible noodles that tasted like it had come out of a can."
• "Korean chicken was cold and for £14 there was barely any chicken! Waffle was soft and soggy."
• "The food quality however was poor. Menu options limited and inferior to previous visits to a Giraffe."
• "The cuisine is extremely amazing and wonderful here."
• "The chicken kebab is rubbery, the salad was old and dry and just sad!"
• "Overpriced, small portions that were not particularly well presented or even tasty."

Customer Service

Pros:

• "Excellent customer service, decor and delicious variety of food."
• "Our last waitress to take our plates before payment was honestly amazing and a credit to the restaurant."
• "The server was nice and apologetic about the bee harassing us."
• "Service was fast. Food well presented and with a good flavor."
• "Very busy due to location and in that regard no complaints about staff."
• "Good service. We went for 6 people and asked for separate bills, and the staff happy to wait."
• "All three members of staff we encountered were unfriendly and mostly unhelpful."
• "Service was excellent, food was amazingly rapid."

Cons:

• "Service was terrible and food arrived cold."
• "Missing items from the menu, quality of sausage very poor and burnt both ends."
• "Queue was huge at 12pm, we'd booked a table but it wasn't clear that we could walk past the queue to the front."
• "Even though it was really busy the staff were fast & friendly."
• "Staff were attentive, polite and helpful. However, I do not think this restaurant chain is good value for money."
• "Very much satisfied with the food especially services By Nagesh helped me to find delicious food."
• "The food was 4* however the service was 5* First time visiting and Hannah was our server today."
• "Had a lovely drink and nachos sitting outside, Natasha dealt with a tricky customer and we couldn't see her being belittled by a man being refused service."