Las Iguanas - London - Royal Festival Hall Reviews Summary

Food Quality

Pros:

• "Good Food, along with Good Knowledge on Allergens as there's a range of options on the Menu."
• "What a brilliant place it is! Right by the river and 1 minute walk from the National theatre serves delicious and varities of latin american dishes."
• "Our food came really quickly, and was fresh, hot and flavoursome!"
• "Good portion sizes and delicious and favourable food."
• "All the food was delicious and although the restaurant was packed we didn't have long waits."
• "The food is good and well priced."
• "The food is really good and they offer a great variety of dishes from various Latin countries."

Cons:

• "I essentially paid £40 just for a small plate of chicken enchiladas."
• "The food looks good but tastes bad."
• "The burger was lacking. I thought the chicken burger would be delicious with some special sauce but it was pretty basic and dry."
• "Portions have significantly decreased and are seriously overpriced."
• "One downside was the fact that one of us ordered the veggie quesadilla, which arrived with the vegetarian society flag in it. After a few mouthfuls she realised it was full of chicken."
• "The steak in the fajitas was dry and chewy, tortillas were hard and dry and they were very stingy with the condiments so not worth it for the price."
• "The food was not great. The crispy cauliflower was quite crispy however inside was soo soggy!"

Service

Pros:

• "Lovely venue, good food, friendly staff."
• "Leo our waiter was also really helpful, super friendly and didn’t mind us asking lots of questions to help us select our meals."
• "The lovely short-haired blonde lady was really attentive to my gluten-free diet."
• "However liked the bottomless deal, the waitress with blonde hair was really fun and was great to be served by her."
• "Our waiter, James, was very kind and funny! Wonderful customer service!"
• "We were found seating quickly, even given a choice of seats and then served fair quickly by our waitress Zsanett - she was lovely and even helped with recommendations for our cocktail and food choices."
• "Service from Antonio was fab and the bar staff, as always, made some incredibly tasty cocktails!"

Cons:

• "Zsanette was our waiter and she bein super rude, she make us order food because we weren't able to order just drink."
• "The service was also very inattentive and we probably will not come back."
• "The service was mediocre."
• "Service, unfortunately, let our experience down. They were very busy and not enough staff to deal with all their customers needs."
• "No service for 30 mi uses, not even a drink."
• "Lovely staff, they look stressed but they remain very professional."
• "Service was decent, our waitress was nice but too stretched."

Ambience

Pros:

• "Nice vibrant ambience, will certainly visit this restaurant again when we visit London."
• "Can't fault the cocktail hour."
• "It's literally located next to the bridge and has beautiful views if you are in London."
• "Very vibrant and lively place - to some may feel too loud."
• "Handy Location."
• "The atmosphere was banging."
• "The ambience is cool, and the buzzing atmosphere adds to the excitement."

Cons:

• "However our cocktails were disappointing."
• "The place was very noisy with both music & diners."
• "Awful place, with zero disabled mobility access on the terrace, which is probably unlawful."
• "Looks great and the location on the river seems perfect. However the main outside seating area is right underneath the railway line into Waterloo station. IT'S A BIT NOISY!"
• "It was extremely loud, and cramped."
• "The outside area was awful with people vaping all over and some trying to sneak in a cigarette which stank."
• "Ok atmosphere but very noisy."

Value

Pros:

• "2-4-1 cocktails added even more value."
• "They also do happy hour for drinks 2 for one."
• "The bottomless brunch is such a good deal and with the amazing service of the staff, you’ll definitely see me again!"
• "Their cocktails are really good and you know its well made."
• "The two for one offer on cocktails is value for money."
• "Their happy hour cocktails/mocktails are a bargain."
• "For central London it was good value at £108.00 for five diners including drinks and £12.00 service charge."

Cons:

• "I do disagree with the 12.5% auto service charge being added."
• "They probably forgot about our order as it came out lukewarm and seasonless so definitely not worth the extortionate service charge they slapped on top of the order as well."
• "Great drinks however this place does not accept cash, which excludes elderly people, vulnerable people and homeless people or people like myself who simply find it easier to budget with cash."
• "Food is pretty average considering the price, but you're probably paying for the location rather than quality."
• "Happy hour was the only good thing bringing the cost of a cocktail to £7 instead of a whopping £14!! Really is a rip off and I will avoid it at all costs in the future."
• "Did feel that the service charge was quite high."
• "All seemed overpriced & a bit miserable."