Address: 89-91 New Rd, London, E1 1HH, United Kingdom
Phone: +442070929123
Rating: 3.6
based on 244 reviews.
Customer Service
Pros:
"Excellent Customer Service, they got my desserts really quickly."
"Our server Samuel was an expert at what he does, very polite, attentive and professional."
"Great service from the brothers in the shop, especially Taher, Sameul and Fahim."
"Great customer service here, the guys and girls are polite and helpful and always happy to make recommendations from the menu."
"The service is brilliant, quick and friendly, attentive staff."
"Had a great experience with colleagues at this branch. Exceptional customer service, particularly from our server, Nazir."
"Deserves a great rating! Loved my experience, girl on the till halima she is super friendly and gave the best customer service."
Cons:
"The actual place had nothing separating the street from the inside of the bar, so all the noises of traffic and random people kept disturbing us."
"Absolutely terrible service, was served a ferroro rocher waffle with only one ferroro rocher on top."
"No wonder this place is always empty. They had NO customer service."
"The staff were less than mediocre and weren't very professional."
"Service was bad staff talking behind counter."
"Extremely poor customer service."
"WORST CUSTOMER SERVICE EVER!!!"
Food Quality
Pros:
"I ordered the strawberry and chocolate crepe and it was amazing. Light and not stodgy at all."
"I've been searching for the best ice cream/gelato in London and I finally found it! Unbelievable flavour, huge portions, and great service."
"The food was delicious, I ordered the oven baked White Choc Chip Cookie Dough and mmmmmmm it hit the spot."
"Possibly the best dessert place in the area. The portion sizes for the desserts are very good and in my opinion reflect the price quite well."
"Both waffle and crepe were delicious. You cant go wrong with banofee... mmm.. Kids really enjoyed the sundaes - bubble gum flavour with popping candy."
"The kids enjoyed themselves so much they want to go back again, they loved the bubble gum gelato, the waffle and crepe that me and my husband ate was delicious."
"Love their Pistachio ice cream. Got real flavour and creaminess (instead of adding lots of sugar)."
Cons:
"The ice cream was average, like expected."
"She just put coffee and ice cream without anything else, those 2 times affogato looked and tasted Terrible."
"Man went in to buy a cookie dough with ice cream, the cookie was half cooked it was dripping with oil and it smelt like chips."
"I ordered the cookie dough and for £2 more you have it as a different version, so I first got the cheaper version, which tasted absolutely awful."
"I waited 20 mins for an under standard white chocolate cookie dough that literally left me sick."
"The cookie dough was 1/2 cm thick and not even the typical cookie dough consistency, it was more like an extremely thin cake."
"The cookie dough was horrible. Looked in cooked."
Ambience and Cleanliness
Pros:
"Clean and modern premises. More importantly as I.T. nomad this place has very comfortable seating booths."
"I loved the decor and the overall ambience of the place."
"Decor is amazing throughout and the toilets were nice and clean."
"I was amazed by the decor, It's outstanding. The atmosphere is lovely."
"The interior is also really nice and clean and put you in the vibe quite easily."
"Wonderful decor with latest technology, staff were very friendly, place was buzzing had to wait for a while but was well worth it."
"Definitely one of the cleaner and well decorated places in Whitechapel."
Cons:
"The place is a mess chairs are ripped up sticky tables and screws falling off chairs no toilets were working and very dark inside."
"The saddest place on earth. The place was dark, dirty, and depressing."
"The furnishings really needs to be upgraded."
"Tables sticky."
"The tables are so trampy. It smells in there, and is so dark."
"Seats are all ripped up, bathrooms were nasty and one did not lock."
"The place is in awful condition; torn apart seats, damaged tables, broken mirrors and more."
Value for Money
Pros:
"100% money's worth word can't explain, you have to try yourself."
"Overall I would recommend it :)"
"The food was good, decent size portions and the prices are standard at around £4-£6 per desert."
"With affordable prices (great portion sizes. Your eyes are usually bigger than your stomach)."
"They are not stingy at all with what they give. The portions were so much I couldn't even finish my dessert."
"The desserts were perfect my favorite was the sticky bonofee with the vanilla cream and ice cream it comes on a oven bake tray."
"The desserts are sure to please even the most discerning of sweet tooths."
Cons:
"Presentation was rubbish for the price you pay."
"Extremely disappointed with my purchase of a large ice cream shake. It tastes only the milky soft ice cream because they used only two scoops of my requested double chocolate nuts gelato in the 'large' size cup."
"I had the apple pie and custard and the caramel tart really poor and overpriced for what it is needs a lot of improvement."
"Extortionate prices, poor service and declining interior."
"£15 + for an ice cream dessert if you build it yourself!!"
"3 tiny cookie dough for £28. You have to pay additional £2 for it to baked in the oven."