The Black Lion - New Quay, West Wales Reviews Summary

Atmosphere & Location

Pros:

• "Lovely seating areas inside and also a fab garden with beautiful views, we had a great evening and would certainly recommend this to others."
• "Lovely pub with a good atmosphere whilst watching the rugby."
• "They are doing all they can during the pandemic to keep people safe and have an easy one-way system with outside ordering."
• "Love New Quay and this pub is fantastic. Great location with the ultimate views from the massive beer garden."
• "Wonderful beer garden with a lovely view of the beach and coast, dog friendly."
• "Lovely views from garden over harbour. Good chance of dolphin spotting."
• "Great location looking out over New Quay bay."

Cons:

• "The pub seems a bit tired since we first visited many years ago and there was quite a bit of litter in the garden, which was a shame."
• "Looks a great place however it's cold outside now and I had my dog with me after a nice days walking but sadly they do not allow dogs inside."
• "The carpet looked as if it could do with a good clean, and the very nice bathroom unfortunately had black mould on a lot of the grouting so needed deep cleaning or re grouting which was a shame."
• "Such a soulless way to eat! There is a lovely garden and the weather was great but we had to eat our meal in a shabby marquee, with no decoration."
• "The downside, the locals come in quite late and stay late. It means there's a lot of noise from the bar until past midnight."
• "Great food. But crazy covid rules atm. Dogs allowed in the marquee... dog hair everywhere."
• "Lovely pub, however I think the owner is rude, can't take dog in which is fair enough, but wouldn't let us have food outside even though the table next to us had food!"

Food Quality

Pros:

• "Everyone really enjoyed the food."
• "We ordered the lamb tagine, which was really nice."
• "The beef chilli in particular was of excellent quality, made with tender slow-cooked beef rather than minced beef."
• "The lasagne comes in its own dish and is delicious."
• "Had a vegetarian curry which I enjoyed."
• "The home cooked chips were especially good and the minted peas that come with the fish and chips are AMAZING!"
• "The food was fantastic would go as far as to say best lasagne I have ever had."

Cons:

• "For almost £16, you would expect the burger to at least come with some salad and sauce. Instead, it was literally a plain burger in a dry bun."
• "Food very ordinary."
• "Poor quality ingredients in the burger. Had better handcrafted burgers stacked with all the trimmings priced less in high end restaurants."
• "The king prawns that I had for starters was nice, a little bland."
• "The batter was thick and oily and fish was a little watery."
• "Very disappointing Sunday lunch. Beef was ok but chicken very disappointing."
• "But the most recent visit food quality is less than average for very inflated prices."

Service & Staff

Pros:

• "Staff are friendly and helpful and service is very quick: practically by the time you're back in your seat after ordering, your drinks are with you."
• "Immaculately clean Hotel..with great views..friendly easy going staff."
• "Staff very friendly and a great view to enjoy, can't wait to go back."
• "The person serving at the bar was friendly and provided good service."
• "Stayed here for 2 nights in August. Manager and staff made us feel really welcome."
• "The staff are always polite and friendly, with fantastic service."
• "The staff are really friendly and helpful."

Cons:

• "RUDE and IGNORANT and leave a baby out in the pouring rain."
• "Serve your customer first then talk to your team about tasks etc."
• "The owners are rude and do not like feedback."
• "The service was prompt but very procedure lead and quite cold."
• "Service could have been better. Quite abrupt when asking to use their parking when the car park weren't anywhere near full even though we spent £140 on food."
• "Spoke to a blonde woman who responded to me in a very sarcastic and patronising manner."
• "We were then accused by the owner of being abusive to the member of staff."

Accommodation & Cleanliness

Pros:

• "Great room on the top floor with views over the harbour."
• "The room and en suite were spotlessly clean, spacious and very comfortable."
• "Friendly staff, rooms are decorated to a very high standard, excellent breakfast choice, good selection of evening meals."
• "As for the accommodation, the rooms are good price and decorated beautifully with super comfortable beds."
• "The room (room 8) was lovely. Large & spotlessly clean."
• "Lovely accommodation, rooms 1,7 & 9 have fantastic sea views over the bay."
• "Perfect location, views across the bay from good sized, clean and comfortable room."

Cons:

• "Room 6 looks over the car park and the road, which enables people that walk down to New Quay to look straight into the room, which has no nets."
• "We were disappointed not to get room 5 as room 6 looks over the car park and the road."
• "Nice room but we couldn't see views as were stuck in corner."
• "Room was lovely and cosy, however it was noisy as we were located right by reception."
• "Staff were very clinical and cold."
• "The carpet looked as if it could do with a good clean, and the very nice bathroom unfortunately had black mould on a lot of the grouting so needed deep cleaning or re grouting which was a shame."
• "Landlady rude during covid 19 poor signage."