Coach & Horses Reviews Summary

Atmosphere

Pros:

• "There is a lovely, relaxed atmosphere in here too."
• "A fave regular local haunt of ours. Great value for a midweek grill. Clean and usually nice atmosphere."
• "Really glad we went here. Nice environment and for a November Tuesday evening there was a surprisingly nice pub atmosphere."
• "The Coach & Horses has a lovely atmosphere, & warm and inviting on arrival."
• "Lovely atmosphere. Food was great and couldn't have asked for better service."
• "Superb place to eat atmosphere fantastic and staff are excellent."
• "Great pub with a great atmosphere, service with a smile, we only had drinks on this occasion but I've eaten here before, the food is great."

Cons:

• "Unfortunately I’m driven to right this review cos I and all my friends and family are utterly disgusted by the constant queuing to be served."
• "The restaurant was very warm and there was no way of cooling down which made the evening a little uncomfortable."
• "Don't think I would go here again. It was packed understaffed no windows opened so very very hot and stuffy."
• "During our meal the disco/karaoke started up. This made it difficult to hold a conversation and hear each other speak."
• "What an awful place this is, full of headless and clueless staff."
• "Can tell the place has gone down especially with the crowd and trouble they seem to be pulling in now."
• "And implementing the 9pm curfew for under 18s is ridiculous especially since we go as a family."

Service

Pros:

• "I've received great service on every occasion by a young man called Ben (I can only assume he is the manager of the pub?) Very professional, well presented and always welcoming."
• "Staff are very helpful especially Kerri who has been fantastic service for my 3 young daughters."
• "We were served by a lovely tall young lad who was super friendly and attentive the entire night."
• "Service was excellent, friendly and extremely knowledgeable about the menu."
• "The staff were absolutely lovely Jodie was brilliant the food was gorgeous."
• "Staff were pleasant and friendly."
• "Staff were also friendly, thank you 😊"

Cons:

• "The Yorkshire pudding was as tough as old boots and I just couldn't eat it all."
• "Management need a kick up the arse."
• "Rude staff, staff just seeming like they want an argument."
• "The staff were rude except the young lad, take forever to do anything."
• "Customer service needs looking at. Waited ages to get served, cold draft coming in, mentioned to staff, not interested."
• "Absolutely appalling service, 4 ladies behind bar putting drinks onto the bar like a conveyor belt, waiting ages for drinks."
• "The person at the till seemed flustered with it being busy and was honestly quite rude."

Food Quality

Pros:

• "Food is always absolutely amazing here."
• "The food was cooked to perfection, and it was one of the best meals we've had for a while."
• "Fantastic food and really friendly staff."
• "The food was very delicious and was really quick we had it in front of us within 5-10."
• "Food was good."
• "The camembert cheese was good."
• "Food was excellent. Good value for money."

Cons:

• "The children's potato's was packet mash."
• "If you want to be served a child sized Portion that’s overcooked."
• "Children's steak dinner was meant to be served with roast potatoes veg and Yorkshire pudding and it had none of these items."
• "Food terrible, booked a table for 7.30pm food didn't arrive until 8.30pm, and they missed out one of my party."
• "Food was served promptly and was cooked and tasted ok, but for one of our party who had the veggie burger the bun was dry and stale so not edible."
• "The food we did receive was barely luke warm."
• "Nachos was missing the sour cream and cheese which they had run out of but failed to tell us this when ordered!"