Address: Mountain Rd, Caerphilly, CF83 1JA, United Kingdom
Phone: +442920885050
Rating: 4.5
based on 207 reviews.
Food Quality
Pros:
"The food was amazing and cooked fresh to order."
"Burgers are very greasy just how im liking them."
"The food here is wonderful and is cooked right in front of you."
"The Monster Burger is to die for, it's also huge!!"
"Great tasting food and good quality. Perfect for weekend/hangovers!"
"The burgers are amazing and always taste fresh unlike some snack bars which feel dry."
"The burgers, are cooked to perfection, boasting juicy and flavorful patties."
Cons:
"Reason for dropping a star is that the fries are always undercooked and greasy, never crispy."
"I am absolutely appalled at my ice cream. I paid £2.90 for ice cream and it looked half eaten."
"The chicken I had was burnt and black and very dry"
"the Mt monster was just awful, cheap burgers and cheese made it taste like dog food."
"Chicken and stuffing awful and warm gravy was tasteless, chips were warm."
"Don’t order the BBQ chicken roll. Doesn’t contain any bbq sauce just plain grilled chicken and bacon. Very dry - couldn’t eat it."
"Found my bacon cheeseburger very disappointing. Bacon too thick, undercooked and a lot of rubbery rind on it."
Service
Pros:
"Friendly staff. Always busy but the line goes quick."
"Staff were very kind and accommodating."
"All the staff seems to be having a good time, which makes me think they enjoy their work"
"Staff are always helpful, hardworking &friendly"
"Service excellent and friendly."
"Absolutely great staff and lush food, the best hot chocolate that I've ever had."
"Staff were bright cheery amazingly friendly and welcoming."
Cons:
"they gave us a rude response."
"Only problem I experienced was one particular employee not interested at all, getting order wrong."
"The older lady behind the counter felt she could be really rude to me."
"Wonderful food. The staff on the other hand were idle and clueless."
"The big guy cooking the meat, made me feel so uncomfortable today he was so rude."
"Service didn't really come with a smile."
"Very poor service, think the staff needs a bit more training on how to check food before serving customers."
Value
Pros:
"Brilliant whatever the weather. Go here if you want a proper breakfastrole they are very reasonable with their prices."
"Very good prices."
"Good comfort food, prices very reasonable."
"Excellent value food and great experience."
"With its unbeatable value for money and an impressive array of food options, it's a true gem for food enthusiasts."
"For the money you really can't go wrong it absolutely knocks spots off McDonald's."
"Absolutely love this place - completely out of the way, delicious food, cheap."
Cons:
"You can park up and walk over the road to access the peak. Car park and tables were a bit messy and the Ice cream was expensive."
"Food is good, prices a bit steep."
"For nearly £5, it was very overpriced."
"Food way overpriced, service is disgusting and slow."
"Honestly to think people made a business doing this with what you have is pathetic i for one will not be waseting my cash on this place again only thing worth going for is the view."
"The car park is a disgrace, this place needs to be managed properly."
"So gross! The man scooping the ice cream was touching the ice cream with his fingers trying to force it to stick to the cone without gloves on!"
Ambiance & Location
Pros:
"A lovely place to park up, have a nice burger and walk off the calories with a lovely little stroll onto the mountain top."
"The scenery is stunning"
"It's surrounded by a few beautiful walks."
"Highest burger bar with fab views over Caerphilly and mountains around."
"Been going here for 20+ years (remember the rickety old shack?!) Perfect stop-off or destination. Views are spectacular and panoramic."
"Lovely little area to sit out with the dog in the afternoon sun after a ramble up the picturesque Caerphilly Mountain."
"The views from around it are awesome."
Cons:
"It was very popular but what surprised me was that there is no inside seating. Outside only with very little shelter."
"a lot of filthy inconsiderate people out using places like this, then throwing their rubbish out of the car windows."
"Place is infested with wasps."
"Just looked messy there"
"Bins are neglected and overflowing and wasps love that."
"There's no inside seating at all, which is puzzling to say the least."
"Sadly this place feel has gone down hill."
Cleanliness
Pros:
"Nice clean premises"
"Very clean and plenty of outside seating."
"Despite being extremely busy each one looked very clean and tidy in their uniform."
"Toilets are always clean."
"Lovely location and nice clean premises"
"Each item of food although takeaway was wrapped in recyclable packaging."
"The staff were knowledgeable, extremely efficient and polite."
Cons:
"You can park up and walk over the road to access the peak. Car park and tables were a bit messy and the Ice cream was expensive."
"Toilets around back were a little on the dirty side."
"Usually a nice place for a snack and for a walk.Unfortunately all three toilets have been out of order for days now."
"noticed the rolls had mold on them."
"The car park is a disgrace, this place needs to be managed properly."
"So gross! The man scooping the ice cream was touching the ice cream with his fingers trying to force it to stick to the cone without gloves on!"
"Service is absolutely shambolic and the cafe needs sorting out!!"