KFC Lincoln - Nettleham Road Reviews Summary

Food Quality

Pros:

• "Fresh and tasty food - really enjoy the new seasoned KFC fries. Chicken also fresh and hot, crispy."
• "Oh my Finger licking goodness... I've not been to a KFC for about 20 to 25 years I kid you not and this Chicken was Absoutly amazing."
• "The popcorn chicken was small, fun, and delicious."
• "The quality of food was excellent!!"
• "The chicken was cooked pretty nicely."
• "Food was hot and tasty, still don't like the bigger chips, preferred the old fries."
• "The chicken strip was crispy and tasty."

Cons:

• "Slow at serving the chips are not nice like they used to be, the batter on the chicken was like concrete."
• "Absolutely disgusting service. They served me a vegan burger that was like wood. Completely inedible."
• "The chicken was burnt it tastes like the fat thay cook in as not been charged for a long time."
• "Sorry to say it was not a good visit this time my chicken was watery and it looked very much like it had been cooked more than once and did not taste to good."
• "Truly awful. My stone cold rubber chicken zinger burger was one of the worst things I've ever bitten into."
• "The chicken pieces were luke-warm, slightly undercooked and the batter was soggy."
• "Food was of course very substandard; chicken was soggy, chips may as well have been smart price cooked in a microwave,only good thing was the branded drinks."

Service

Pros:

• "I visited this kfc today for the first time and I must say the staff there are amazing every single one of them went above and beyond to ensure I had the most pleasurable experience I’ve ever had in a kfc."
• "Great service.. used the drive through.. No wait for food and order was exact."
• "Always get a good service from this branch. The staff are friendly and will not rush you even on a busy day."
• "Drive through order £20 took 17 minutes from payment to delivery to the car. When it did arrive it was hot, fresh and tasty making it worth the wait."
• "Used the drive through a few times now. They have been quite efficient with the orders."
• "Absolutely amazing fast food hot beautiful prepared fabulous staff always on hand to help great service very quick."
• "Staff always are happy helpful cheerful. Clean well maintained area. Great prices and value for food and drink I be happy to come here every week."

Cons:

• "Shocking customer Service.. Well complete lack of any Service."
• "Uks worst kfc strikes again, everytime I always think 'maybe last time was just a one off' but no, 42 minutes for a mighty bucket for 1 with a bottle of water and some sweet chilli bites."
• "Extremely long wait for food, when it did arrive it was cold, couldn't complain online to kfc, none of the reciept printers were working."
• "Shockingly poor service. Got the order wrong on the drive through had to correct it at the window."
• "Staff training is either very limited or management are not keeping on top of staff competence."
• "The staff, friendly as they can be, are feckless, the have no clue how to organise a restaurant with diners, deliveries and drive through."
• "Staff disorganised and slow and just don't care.. wouldn't recommend going here at all."

Cleanliness

Pros:

• "When I went in the store I instantly noticed that everything was sparkling clean and the bins were not overflowing."
• "Dont know why some people have rated this kfc rubbish. I Visited this kfc and what can I save the place was clean."
• "Although the entrance to this place off the main road can be a little tricky for some, that said there's always space to sit inside this kfc, it's clean and professionally run."
• "It is always a good experience at this restaurant, the staff are always friendly and helpful and the chicken is always freshly cooked."
• "Clean well maintained area."

Cons:

• "Every table/floor area had debris so I had to get some serviettes to clean off a booth table."
• "In this current time most restaurants are high on cleanliness but not here, tables sticky & messy, floor hadn't seen mop in a while."
• "The female toilets were disgusting. They had no toilet paper, an overflowing sanitary bin, bits of toilet paper in the sink and on the floor along with lots of water."
• "The problem was the seating area had dirty tables and obviously hadn't been kept up to scratch."
• "Toilets were disgusting."
• "Update - still dirty. Dried pee all over the floor in the toilets and the bins are overflowing. Food average."
• "The restaurant was filthy. The floor was covered in food, crumbs and wrappers and the tables all needed wiping."