McDonald's Reviews Summary

Staff and Service

Pros:

• "Shout out to Shakila (lady with glasses) for always being kind and supportive to a lot of customers, including me."
• "Really good covid safe service. Well organised."
• "Great service, and nice staff."
• "Best staff at a McDonald’s I’ve ever seen, midnight on a weekday. Was waiting a while for something but they were so friendly, polite and transparent."
• "The staff was very helpful and kind."
• "Fair play to Morgan and Celyn. Lovely people with great customer service!"
• "I must praise Shakira for doing such a great job directing people at the door re covid whilst people just ignore her or walk past, she was always smiling and friendly."

Cons:

• "Door staff have an obnoxious attitude, nothing better than hearing whatever video they're playing on their phone over the actual music at half 6 in the morning 👍🏼👍🏼."
• "Everyone was slow in doing orders."
• "Staff just stood around talking."
• "Super low and slow service, sometimes you need to wait over 20 minutes."
• "Staff including managers are slow more concerned about laughing and joking with each other."
• "Terrible customer service. Wouldn't even give one star to them."
• "Staff attitude is disgusting."

Cleanliness and Maintenance

Pros:

• "Resteraunt was clean and staff very welcoming."
• "Has to be one off the best McDonald's I've ever been too shame it's 158 miles from home. You can taste the freshness in the food. Quick very friendly staff. Fresh clean establishment."

Cons:

• "Very small McDonald’s despite the location which is in the heart of a capital city. Tables and floor always dirty, not enough seating, very busy, loud and receipt printers at self service never work."
• "Called in for breakfast before a meeting. Cold building, scruffy furniture. Will not return. Very uncomfortable. Dirty floors and tables."
• "This is by far the most dirtiest McDonalds I’ve ever been to, there was feces all over the floor and walls in the men’s toilets."
• "Floor is more slippery than a wet shower."
• "Tables were dirty! male toilets disgusting the toilet itself was so dirty i wouldn't use for fear of bacteria."
• "The restaurant was dirty with overflowing bins and rubbish left on the tables and the floor."
• "The most filthiest McDonald's restsurant I have ever eaten in."

Food Quality

Pros:

• "Food is hot and fresh those times I’ve come with nothing missing."
• "The food was quick and hot."
• "I liked their vegan burger meal."
• "Food good tho ngl. Food came fast."
• "My favorite thing that they offer is the 20 chicken nuggets box!"
• "Nice staff, helpful, and not scared of drunk people. It's McDonald's, I'm not a fan and only go late at night if I'm hungry, but it did the trick and I must admit their cheesy bites are good!"
• "Known style and quality of food throughout the world. Little deviation. Advantage is you know what you get in an unfamiliar place."