McDonald's Reviews Summary

Service

Pros:

• "Good service and food but the car park is small."
• "Lovely staff working there."
• "A wonderful experience, very friendly staff, they were quite organised and efficient."
• "Lobby staff are very helpful and keep the place clean and tidy even through busy times."
• "The lady who provided the counter service had a huge smile and was very bubbly."
• "Best McDonald's lobby staff so very very friendly."
• "The girl that served me was polite and apologised for my wait and my order being wrong, which I was more than ok with."

Cons:

• "Unfortunately the staff here take no consideration for diabetic customers."
• "Terrible place, would not recommend!!! I don't understand how I can have such poor service here so often."
• "Customer service was shocking."
• "Incompetence at the highest level, some of the worst customer service I've experienced."
• "Upon complaining I was given a dirty look."
• "Staff seemed uninterested in serving."
• "Extremely rude staff, seem to be run and managed by children as managers."

Food Quality

Pros:

• "Some new menu items are really nice."
• "Swiss Stack is best ever, sadly won't be around long."
• "It was tasty except for the hard outer layer on my chicken."
• "Kids loved the food as they usually do."
• "It was absolutely fabulous and the best sauce on it."
• "Have had a few experiences where they have gotten the order wrong but food is usually cooked well."
• "The food is always prepared fast."

Cons:

• "Crap. One of two McDonalds I use occasionally which manages to park almost every order, and still manages to serve burgers lukewarm."
• "Wrong food is often delivered - I was given a sausage and egg bagel when I asked for an egg and cheese one."
• "Every time I've been the fries have been cold and stale and the burgers are cold."
• "Since McDonalds have changed their work flow in the kitchen I have never had a hot burger... the cheese hadn't even melted and the pattie was actually cold."
• "Sprite is probs warmer than my cup of tea."
• "Hot drinks were poorly made and flat bread had mould on it."
• "Absolutely disgusting food."

Order Accuracy

Pros:

• "This is how my transaction went today. Pulled up to the intercom, woman speaking was friendly, very welcoming, took my order and off I went to the payment window, paid for my order, pulled up to the second window (here is the fun part) was given my food, two bags which were both correct, then waited for my drinks."

Cons:

• "Order my food paid for and then they tell us to park up for a bludy chesse burger happy meal and a wrap after 10 minutes of waiting they bring out the happy meal and no rap."
• "Always get my order wrong.last 5 or 6 times i have been there didn't get what I ordered."
• "Drive through usually wrong, whichever lane you choose, the other is served twice as often."
• "I ordered 20 chicken nugget’s, six chicken nugget meal and a happy meal and they gave us a complete different order."
• "Again McDonald's Talbot green get the order wrong and doesn't take responsibility for wrong order blaming uber who only delivered the order."
• "I received 2 pancake trays with a single burger, slice of cheese, ketchup and mustard ... how can you mess an order up so badly ??"
• "Went to the drive through this evening to be missing a large fries and getting my order COMPLETELY wrong, i ordered a banana milkshake was given fanta."

Cleanliness

Pros:

• "The tables were cleaned regularly by a friendly lady, who also cleared the rubbish left by visitors."
• "The toilets were immaculate."
• "Very busy but staff and computers coped well. Cleaning staff were great, as soon as a table became empty they were there cleaning. Toilets were clean and tidy."

Cons:

• "There is food on the floor and water making it’s way from the kitchen area in to the customer area honestly is shocking how low the standards are at this store compared to some of their other stores."
• "The hygiene is zero,the floor is full of oil in the customer area."
• "The lobby area was filthy, with overflowing bins and dirty floors and tables."
• "Visited Saturday night and to put it bluntly I seen less hair in a hairdressers."
• "The Talbot Green branch has lately been quite grubby."
• "ABSOLUTLY DISGUSTING hygiene the place was a rat hole my food went straight in bin when I received it!"

Experience

Pros:

• "A wonderful experience, very friendly staff, they were quite organised and efficient; the place was filled with lots of nice and educative distractions for the children to help keep them busy while the parents/guardians wait for their orders."
• "Made us feel really welcome and comfortable."
• "Thank you to staff & servers for your helpful and friendly attitude!💛"
• "The team at this McDonald's are both friendly and professional. We had an issue with an order some weeks ago on the drive through and hadnt been in until today. Libby (assistant manager) took complete responsibility and resolved the situation exceeding expectations and in double quick time. Excellent customer service. Keep up the good work."
• "Fantastic outlet. The setting wasn't cramped as per usual outlets and I was very impressed by the addition of a bottle heating facility."

Cons:

• "Parking can be problematic on occasion and queuing out onto the road outside the premises."
• "Half an hour in the drive-thru wasn't really a fun experience."
• "Drive-Thru experience was terrible."
• "So slowwwww and no customer service."
• "Terrible service. Went to the drive through to treat the kids... Really disappointed kids."
• "TERRIBLE 'RESTAURANT' ONE OF THE WORST MCDONALD'S EVER. LONG WAITS COMMON IN STORE AND ALMOST ALWAYS AT THE DRIVE THRU."
• "After waiting 15 mins at the drive through was told tills weren’t working and to come inside to order. Order was missed and and waited another 15 mins here."