Jollibee Cardiff Reviews Summary

Staff and Service

Pros:

• "The staff here are nice and friendly."
• "Better than most fast food places... the staff there was nice and food came quick."
• "The restaurant is very clean and the ordering process is very easy!"
• "The female staff member who came to the table to ask if she could help us was very friendly."
• "Aaron was our server today, he was really friendly and polite."
• "Our time at jolibee was very good!! They were very accommodating from the start especially Mon!"
• "Writing up to review staff member Cristina... She stayed calmed and answered very professionally."
• "Excellent customer service from Sakkai he was very friendly and helped us out a lot."

Cons:

• "They’re disgraceful and cheats. No need for it, I paid a lot of money for this I’m disgusted."
• "I asked for a refund of at least my meal. He said he couldn’t if I was going to continue to eat the fries."
• "The staff are hopeless...ordered 3 chicken burgers... waited ages.. burnt first order, said I'd wait, waited more eventually got order."
• "The customer service was poor. There were no one in the shop except me being the only customer, the lady at the till was arrogant."
• "Sadly big disappointment!!! Not worth the travel to Cardiff, queued for long time, waited for our number to be called for more than 45minutes."
• "Slow poor service. To reliant on the computer order system which will not allow order tweeks such as a burger with no mayo."
• "Over staff in the kitchen ,no team work ,staff lack of training thats why its too long to wait ,long que,lack of comunication in the kitchen.."

Cleanliness and Atmosphere

Pros:

• "The place is nice and clean."
• "The place was nice and clean. Another burger place we stopped at on the way didn’t have a nice atmosphere and felt unclean."
• "The restaurant even has a place to wash your hands without going to the toilet which was very pleasant!"
• "Very clean and spacious especially on the second floor which is equipped with a tap for hand washing."
• "Spacious and clean. Closer than London and lots of things to see if you want to see Cardiff."

Cons:

• "The store wasn't too busy during my visit but the restaurant and toilets could do with being kept cleaner."
• "The place is reasonably clean but sometimes feel it could do with a more scheduled cleaning regime."
• "The tenders tasted like those you could get from Iceland. Nothing served here was above average and I for one like to eat out because it's better than home cooking."
• "The kitchen, floors, tables, and sink areas are all dirty. No soap or passport towels available."
• "The staff are hopeless...ordered 3 chicken burgers... waited ages.. burnt first order, said I'd wait, waited more eventually got order."
• "Sadly big disappointment!!! Not worth the travel to Cardiff, queued for long time, waited for our number to be called for more than 45minutes."
• "Slow poor service. To reliant on the computer order system which will not allow order tweeks such as a burger with no mayo."

Food Quality and Taste

Pros:

• "The food here is amazing. My goto place to grab a brunch."
• "The chips are crispy, and the sriracha mayo and chicken in it is lovely."
• "Food was well seasoned, warm and crispy."
• "The food was really great, the Chicken & Gravy loaded fries were especially good."
• "The food is as expected to be for any Jollibee stores."
• "The food was definitely not better than KFC despite some reviews."
• "I tried jolibees for the 1st time the other night and must say the spicy piece of chicken I got with gravy was absolutely lovely!!"
• "Despite the slow service due to high demand, I'm still in love with Jollibee!"

Cons:

• "The chicken was old mixed with new ones, ordered 3 mango pies it’s not in the bag, I’m not going back there again it’s horrible."
• "Now the “bad” part. We had to order more food because the portions were small."
• "The chicken piece I got was bottom of the barrel but apart from that it was great."
• "Unfortunately my chicken burger had a massive black hair inside, which regather disgustingly I didn’t notice until it was in my mouth."
• "Had the spicy chicken burger with loaded fries. The picture of the burger looked amazing and was the reason I chose to try Jollibee. I was disappointed with what I received though."
• "Very flavourful, good spice and crispy batter. One improved I’d like to see is more sauce, they taste great, but the pots a barely filled half way."
• "Sorry jollibee but I didn't leave feeling very jollie 👀"
• "I would give one star if not only the food was good almost same as Philippines one."