Sell Well Reviews Summary

Communication

Pros:

• "Fantastic communication with Katie meant I was up to date every step of the way and reassured when I needed it."
• "Clair was very helpful, she provided weekly updates with both the purchasers and our solicitors."
• "Katie kept us updated throughout the whole process."
• "The service from Sell Well was excellent from start to finish. We were kept informed of progress at every step."
• "They would communicate with the buyer and solicitors within minutes of receiving my emails/phone calls."
• "Communication was good throughout."
• "Everything was communicated brilliantly with the viewings and they were there to help with advice when needed."

Cons:

• "When you speak to anyone who isn’t the director, no one seems to know anything and can’t give an update."
• "The different staff don’t appear to share or store information so that they have it to recall when you call up so it gets frustrating."
• "We did not find it easy to get a viewing after contacting them as they didn’t return calls."
• "Poor communication and miscommunication issues."
• "Had a few issues in between with some lack of communication."
• "I was assured I'd be sent an email confirming the dates, this didn't happen and it took me ringing them January 3rd (morning of the viewing) to ensure the visit went ahead."
• "Even taking our house off the market was made difficult."

Customer Service

Pros:

• "Brilliant service from start to finish, Clair explained everything really clearly."
• "The staff at Sell Well were brilliant and full credit goes to Clair she pulled out all the stops with the sale of the house."
• "Very friendly and warm person. The viewing was a bliss."
• "Julie is a wonderful estate agent. Very knowledgeable about properties."
• "They make you feel like family!"
• "The team is responsive and professional. They cover each other when someone is not in office or unavailable."
• "The whole team are super friendly when you call up and happy to help if your key contact isn’t available."

Cons:

• "It was a very stressful time for us, I understand we have more flexibility as first time buyers but there was so much pressure thrown at us."
• "I didn’t like the attitude of some of the staff towards me or how they seemed to belittle another member of their staff to me on the phone."
• "I would of appreciated a little bit of compromise from the estate agents as we found we were constantly the only ones compromising."
• "We experienced an incident whereby a male worker told us the bottom of the chain buyer was a cash buyer however there was no accountability or compassion when we expressed our frustration."
• "Overall though myself and my husband wouldn’t like to have to deal with Sell well again either to buy or sell a house."
• "A more appropriate face to face setting might be a good investment moving forward as the office I visited was 'round by the bins'."
• "Countless lies and excuses that we caught out."

Professionalism

Pros:

• "Our first impression was meeting Steven who valued our home and he was absolutely lovely and very professional."
• "Stephen has also been to value our home and he was knowledgeable and was able to show us good research on the area."
• "Great experience viewing a property with Julie. She is very knowledgeable and strikes a good balance between leaving you to it, and showing you round."
• "Every single person in the team performed to this level, and it is clear that they all care about their business and reputation passionately."
• "Excellent communication and all the team have a positive reassuring attitude."
• "I was very impressed with Julie on our viewing today. She was so lovely but also very professional and knowledgeable."
• "Julie's professionalism, knowledge, and attention to detail made the property viewing process seamless and enjoyable."

Cons:

• "It's unfortunate that due the monopoly of properties within the Worsley Walkden area they look after we will inevitably be in contact again."
• "Twice with Sellwell, twice unhelpful."
• "When we first viewed the property I couldn’t fault Sell Well but towards end of the sale I felt as first time buyers we were harassed in relation to completing."
• "Also experienced a data protection leak, when we received details of someone else's house sale including full names and addresses by email."
• "When we found a property we liked with them, we were then told viewings were full or that there was a 4 week wait for a Saturday appt."
• "I would not recommend sell well at all and had a traumatic and stressful 9-month experience with them."
• "Sell well valued our house and Karen the lady was polite and very nice but we felt she over valued our property in the current climate and decided not to put ours up for sale with them."

Support

Pros:

• "Sell Well were great in trying to help progress the move & liaising with our buyer."
• "They made me feel very welcome upon entering their office and myself and my children were congratulated on our new home."
• "A huge thank you to Clair for replying to my numerous daily emails and keeping me sane."
• "I cannot thank Sell Well enough for making what could have been a very stressful process as smooth and relaxed as possible."
• "Sell Well also provided a welcome box which was such a lovely touch and the items in it came in handy."
• "Sell Well have been fantastic from start to finish both with the sale of my property and the purchase of my new one."
• "Thank you so much to everyone at Sell Well for all their help on our journey to buying our first home!"

Cons:

• "Unfortunately my solicitor was responsible for delays in the process and Amber very regularly chased them (and me) on behalf of the seller."
• "We can’t thank sellwell enough, we had a difficult sale with many set backs and sellwell managed the whole process really well for us."
• "When the chain collapsed for a second time there again was no compassion for our position."
• "I found their customer service to be extremely poor along with their honesty and transparency."
• "The reason I hadn't had the email is the email address wasn't address correct."
• "Having been looking for a property for many months and having had countless viewings, the viewing with Julie was a breath of fresh air."
• "Avoid at all costs!!"