Jordan Fishwick Reviews Summary

Customer Service

Pros:

• "I'm really pleased with Jordan Fishwick's service, especially with Yasmine McCarthy who helped me during the process."
• "Maura in particular was an absolute gem throughout. She was patient, incredibly helpful, and absolutely could not have gone any further to help us."
• "Joely Brooks was ready to help, always friendly and fast. A true client-oriented approach."
• "Maura was there every step of the way to help us. What information we weren’t getting from our solicitors, she would make up for."
• "Maura Duffy was extremely responsive and helpful from start to finish during the process."
• "Oksana was professional and responsive to all my questions via email or phone."
• "Oksana was responsive, forthcoming and flexible, and exceeded my expectations."
• "Oksana was communicative and friendly throughout me applying for my tenancy."

Cons:

• "Nobody ever answers the phones. There was absolutely no attempt made to contact my partner who was also jointly applying with me."
• "We were constantly having to call up to try and get information that we should have been given anyway."
• "When calling on the day about meeting specifics extremely rude on the phone."
• "The picture were not great and it took them nearly a year to sell."
• "I called to ask about viewing for one of the properties in Manchester and I was put on hold."
• "Everytime we needed intervetions from them for damages and maintenance in the property, they weren't able to carry out the job without causing us problems."
• "Poor customer service. Called to arrange a viewing of a property, but was told that a day for viewings hadn't been arranged yet."
• "Very unprofessional, no coordination between staff. Viewing appointment cancelled and being asked for reschedule the appointment."

Professionalism and Expertise

Pros:

• "Maura and Josh at the Chorlton branch went the extra mile, helping me with the technology and even driving me to collect documents."
• "Stewart Grundy for his wisdom, dedication and willingness to go the extra mile to help clients."
• "Yasmine's expertise in the field is evident as she efficiently identifies reliable tenants for my properties."
• "Maura was lovely and very understanding when the process was delayed for a short time due to my Mum being in hospital."
• "Efficient, friendly, supportive, backed up by a wealth of expertise and experience, all the team were brilliant."
• "Maura's team were excellent, providing exemplary communication throughout the whole process."
• "Ms Oksana at Jordan Fishwick has been so delightful to work with."
• "Oksana arranged for my house to be let so quickly and efficiently that I wish I'd contacted her earlier."

Cons:

• "The bathroom had old razors with hair in the cupboards."
• "My mother in law sold with the Charlton office... The picture were not great and it took them nearly a year to sell."
• "You would at least expect a call when there is a cancellation. Can't believe their attitude especially when travelled such a distance. Not even an apology."
• "Many times they fixed us appointments and didn't show up without notice or very little."
• "The property has now sold and I wasn't contacted with the opportunity to view."
• "My experience with Oksana at Jordan Fishwick in Chorlton has been nothing short of excellent."