Address: 19 Market St, York, YO1 8SL, United Kingdom
Phone: +441904236458
Rating: 4.5
based on 117 reviews.
Customer Service
Pros:
"A great looking place, very friendly team and they fed me chocolate!"
"The women here are so kind, immediately offer you tea, hang your coat for you, etc."
"Great prices and A*** customer service!"
"The staff are warm, friendly and welcoming."
"Such a relaxed and friendly atmosphere."
"I am always welcomed with smiles, drinks, good conversation."
"The entire team there are lovely, and James is always on hand to make sure I don't run out of wine."
Cons:
"I don’t know how this place has such good reviews after what they did to my sisters hair."
"The worst hairstylist experience in my life that made me cry on my birthday and completely disappointed. Not worth the money at all, I want a refund."
"I did not feel especially comfortable with Anneka, who made no effort to chat/put me at my ease, and I found her a bit rude on the whole."
"It seemed like everyone was slightly on edge around her, which was a bit unnerving."
"The staff member who cut my hair was rude and acted like she didn't want to be there at all."
"Experience so bad I didn't make it through the door for the cut."
"They wouldn't even offer a discount on price after all the trouble. Left feeling disappointed not listened to."
Styling and Results
Pros:
"Had a haircut with Darcie and she's so good I was so happy with her I rebooked in for today for colour and it turned out amazing and im in love with my hair now!"
"The finished result is fabulous, and no pushy sales technique to buy styling products."
"Maryna- What an amazing stylist, extremely talented when it comes to cutting."
"Jess is an amazing stylist, with great attention to detail."
"Jess is excellent at what she does! A talented stylist with a good eye for what will suit and flatter."
"Hannah just created what I can only say is ... perfection!"
"She did the most AMAZING job on the colour, easily the best that I've ever had."
Cons:
"Visited Rush for a Balayage which cost me £150 & my hair didn't look any different."
"This is the worst hair cut I have ever experienced, and they charged me £144 for the pleasure of leaving with an uneven chop, badly blended highlights and dried out hair that feels so brittle it might snap off."
"The worst haircut experience I've ever had and the most expensive... Shockingly bad."
"I went here a couple of months ago and had a dreadful experience. My hair was cut unevenly and the dye was nothing like the reference images I showed."
"The stylist didn’t speak to her during the appointment, just yanked her head around."
"The cut does not make any attempt to graduate the lengths of hair smoothly."
"She never cut my 'fringe' just completely left that piece of hair."
Value for Money
Pros:
"The price is worth it as the quality and service are both exceptional."
"Had a full colour and trim and brought some hair products x cost 150 but well worth it as the product’s lasted 3 months x."
"Absolutely coming again and would recommend to anyone as they are more than worth the price."
"Really happy with my colour and cut by Hannah. Honey balayage and long layers after not having my hair professionally done in a long time."
"I popped in here off the off chance that I could have my unruly fringe trimmed. The lovely gent at front of house, immediately sat me down to wait. Within 5 minutes, I was seen to. I went to pay and the ladies refused to charge me for the trim."
"Super friendly staff. They even noticed it was raining - one of the members of staff even took the trouble to run out and buy me an umbrella."
"Huge thank you to Natasha for my lovely highlights."
Cons:
"I can’t justify paying up to £200 for hair that’s never what I want."
"Visited Rush for a Balayage which cost me £150 & my hair didn't look any different."
"Overall it definitely wasn't worth the money."
"Was quoted in the consultation £120 to colour correct my hair after bleaching it myself and ended up payed £180 for the change to be minimal."
"I payed around £200 for this hair. I wanted a balayage and this is what I got."
"Online it said 129 but she charged me 149."
"Unprofessional and misleading. Offered me services I couldn't have on the phone and rang me the morning before my appointment when transport was booked to say this was not the case."
Professionalism
Pros:
"Professional and skilled hairstylists, so welcoming as all staff was."
"It’s always a pleasure to visit this Salon. Very professional and friendly but most importantly Jessica is so very talented."
"Late opening hours plus an online booking system are a plus and make it super convenient."
"The team at Rush are simply the pinnacle of customer service and professionalism when I come to visit."
"Natasha simply one of the best men’s barbers I’ve ever come across lovely lady professional ‘ amazing eye for detail you won’t leave with a hair out of place highly recommend me and my son will both be back next week."
"Had a really lovely experience here! Everyone was so welcoming and my hairdresser, Freyja talked my ideas through with me and gave me the perfect cut."
"If I lived in York I'd go back 100%."
Cons:
"I had a colour left on far too long as the result of a 'walk in' customer being dealt with."
"I also had a skin reaction to the products they used and I didn’t want more irritation."
"I was left waiting for my cut after having my hair washed for nearly 45 minutes."
"Unprofessional and misleading. Offered me services I couldn't have on the phone and rang me the morning before my appointment when transport was booked to say this was not the case."
"Came in on my birthday to get my hair done for the evening, absolutely terrible experience."
"Experience so bad I didn't make it through the door for the cut."
"They wouldn't even offer a discount on price after all the trouble. Left feeling disappointed not listened to."