Jacks & Buckley Reviews Summary

Customer Service

Pros:

• "Overall the staff team were so polite with excellent customer service."
• "Very friendly, professional and welcoming staff, lovely decor, clean and spotless facilities!"
• "The staff were very accommodating and booked us in at short notice for that day."
• "The staff were so friendly, welcoming and professional."
• "Staff were very friendly and helpful."
• "The staff is extremely personable and the service is always 10/10!"
• "Everyone ensure I was ok and the staffs are truly pleasant and they patiently supported me to guide me what I want to help me to have the best outcome and benefit because it was my first time."

Cons:

• "I have to say that I had the worst cut ever, and I’ve never seen an unprofessional receptionist like that before."
• "Absolutely horrible, had an appointment to which I was perfectly on time, 0 accommodation to take your jacket or anything."
• "The staff made me feel very unwelcome, I actually asked to speak to the manager and she was even worse."
• "When I entered the salon I noticed I was not greeted with any smiles."
• "I was not happy with the service and even less happy with the reply I received for complaining about the mistake in my booking."
• "I feel like they care more about the profits and the customers itself and I am not happy for what they've done."
• "I wouldn’t recommend if you don’t like getting used for money."

Quality of Service

Pros:

• "I’ve come here for few months now and have always felt so pampered with stunning results."
• "The hair cut I received from Kieran at Jack’s and Buckley was the best haircut I’ve ever had, I cannot fault it one bit."
• "Had a cut throat razor shave and haircut with André after a bad experience with another salon... Skilful, Knowledgeable and an all-around nice guy."
• "The end resulting product was nothing more than fantastic."
• "Never had proper highlights done before but am super pleased with the results."
• "Had an amazing experience at Jacks and Buckley Salon! A full head of highlights that have turned out so beautifully."
• "The actual haircut itself never feels rushed they always take good care and attention."

Cons:

• "Cut my way hair way too short despite asking them to keep the length, didn't thin it out despite asking them too as well."
• "Cut was alright but very uneven and unsymmetrical when I got home I had to cut more myself."
• "It appears that the salon has lost some of its established staff, and unfortunately today's experience will be my last."
• "Having used this salon for over a year, I was really disappointed with the quality of the cut."
• "The results are nothing similar, not even close to what I wanted."
• "This place is very hit or miss depending on the hairdressers you get."
• "I feel embarrassing to be in front of people and immediately I booked with another barber shop."

Value for Money

Pros:

• "I've also bought their products which are fantastic value and top products they smell lush, your hair is left feeling soft and silky."
• "Their pricing is great too, you will definitely receive what you pay for."
• "Hasn't grown out really quickly so great value for money too!"
• "They’re absolutely affordable aswell you don’t really need the voucher."
• "Prices are reasonable, and they offer you drinks and a loyalty scheme."
• "Lower priced than anything else in. Highly recommend Barbershop!"
• "25% off my first cut a loyalty app for future discounts as well as 50% off for NHS staff."