Crop Shop Reviews Summary

Price

Pros:

• "A very good place for an affordable haircut."
• "Booked an appointment to make sure I didn’t have to wait, £6 more than a walk in but still really cheap!"
• "Love the crop shop, it's extremely busy so you might have to wait, the prices are very reasonable and the hairdressers are very experienced."
• "Most walk in appointments are £15 and excellent value for money and I can understand the popularity of this salon as many people were waiting for their turn as I left."
• "Great haircut for £15, especially given my cut was on a Saturday morning."
• "You can book appointments and other treatments are available, such as colouring. All are good value for money."
• "Excellent value for money."

Cons:

• "Had a colour highlights done here. On website it said one price. The hairdresser then proceeded to charge me £20 more than stated."
• "Went in on Thursday morning for a colour, which was £38, got charged £50 without being informed of the price increase until after the blow dry and style was done."
• "I booked online being told a set price. When I arrived they advised me not to book online as it's incorrect and I was given a different hairdresser."
• "I walked out paying £22 for what seems like a wash & blow dry. Won't recommend & won't go back."

Cleanliness

Pros:

• "Thorough covid hygiene measures in place with screens around all stylist and wash stations."

Cons:

• "The amount of hair on the floor was disgusting."
• "As an observer I found the place to be very dirty, cramped, hot and didn’t feel particularly professional."
• "To which I then noticed how appalling disgusting the entire area was."
• "The place was just dirty and hair brushes were full of previous clients hair, and nobody there apparently knows how to sweep a floor either."
• "Conditions are appalling, the equipment is unsanitary and none of the towels actually get washed between clients."
• "The salon, however, is absolutely FILTHY."
• "The place is really, really dirty, please clean the stations and tools."

Customer Service

Pros:

• "I really enjoyed my experience at the crop shop."
• "No complaints about the staff - the girl who did my hair did a great job."
• "Paul is not just the most skilful hair stylist but the most approachable, respectful and friendly."
• "On a positive note, I have to say the stylist who was doing my hair was really professional and friendly. His people skills were absolutely excellent."
• "Everyone busy busy, friendly and smile & have a chat with you."
• "Excellent customer service, super friendly, clean atmosphere and the lady I had (Emma) was really good with helping me decide how short I wanted to cut my hair/what would be a good hairstyle for my lifestyle. :D"
• "The staff are understanding, caring and extremely helpful."

Cons:

• "Owner/ host is extremely rude. I was waiting for my friend and he made me very uncomfortable and unwelcome."
• "Walked in and was told it would be a half an hour to 30/45 minute wait. Hour and 15 later I finally get seen."
• "To get a text saying I was double booked, so I got postponed."
• "Really bad experience. I'm an international student and my English is not very good. I was trying my best to explain but that woman barber was so rude that she kept blaming my slow and a bit unclear explanation and got angry."
• "Didn’t even want to put one star! Specifically telephoned the shop today to ask if I need an appointment...was informed no, come in anytime we are open until 7. Get there at 5, having driven in from Aylsham, to be told no staff sorry and would I like to make an appointment!"
• "Rude and lazy staff. Arrived at 6.15 asked for a hair cut only to be told no as they were closing at 7pm."
• "The manager is an absolute bully. He has picked on staff in front of customers and has reduced some of them to tears."