Coopers Carvery Reviews Summary

Booking and Accessibility

Pros:

• "Easily booked online, plenty of parking spaces, seen quickly on arrival and seated."
• "Easy to book and we had the room to ourselves for a big party."
• "Met on entering the building shown good table, ample room for a party of six adults and high chair that was provided."
• "I booked it as a surprise meal for my Dad's 80th birthday was incredibly easy to book online."

Cons:

• "We didn't stay. Big sign outside saying 2 for £13 but when we arrived we were told not on Sundays."
• "The festive booking system is a shambles."
• "I made a reservation to make sure my accessibility was OK, and yet it was a free for all on seating."
• "I tried to book via the site and got a message that I hadn't actually booked and I should await confirmation. 20 minutes later and no confirmation."

Service

Pros:

• "Very speedy and polite staff (particularly Charlotte I think her name was, who made every effort to keep us satisfied)."
• "The staff were helpful and polite, despite there being a lot of us, they were really good and patient."
• "Staff checked up on us often and always made sure we had a drink on the table."
• "Friendly and efficient Staff makes for a stress free visit."
• "The staff were very attentive and made every effort to ensure we had a great Christmas."
• "Staff were very attentive, particularly the manager Mark."
• "The staff are kind and friendly and the manager couldn't be any more helpful."

Cons:

• "the waitress went off to get a menu but never came back and instead laughed and joked with a male colleague."
• "after the meal we waited at least 15 minutes for the table to be cleared."
• "There was no staff to be seen. We found our own table."
• "The staff we're practically on their way home, coats on ready to fly off soon after serving us."
• "Serious lack of staff."
• "The servers/waitresses only seemed interested in clearing plates and wiping tables and gave no eye contact for us to get their attention."
• "After being left waiting over 10 minutes for the chef to appear to serve the carvery, something that was noticed but ignored by a female member of staff who was entering the kitchen."

Food Quality

Pros:

• "As for the food and drink it was all perfect and although it was a carvery the food was hot and extremely tasty."
• "Lush food."
• "The food was top-notch, beer selection was excellent."
• "One of Cardiffs better roasts."
• "Food is delicious and wide range of menu."
• "The food was hot and delicious with lots of lovely gravy."
• "Food was excellent overall and was very prompt."

Cons:

• "Even the gravy was watery."
• "Unfortunately the roast dinner was absolutely bland."
• "Terrible food & terrible value."
• "Cauliflower cheese was abysmal."
• "Terrible! Very poor selection of veg and no beef left."
• "Carvery was dry and mash was smash not potatoes, broccoli was rock hard."
• "The turkey was so dry i thought i could see sand dunes forming."

Atmosphere and Cleanliness

Pros:

• "They placed us on a quiet table away from the crowd and was very attentive."
• "Restaurant was well decorated with Christmas decorations and looked as though a lot of effort had been made."
• "The atmosphere was very calm and relaxing."
• "all areas were clean and light making an enjoyable meal which was very nice."
• "The whole place was beautifully clean, warm and welcoming."
• "The place is beautifully decorated warm inviting and the Carvery was outstanding."
• "The staff were very busy but also very helpful and extremely polite."

Cons:

• "The place seemed very quiet for a Saturday evening and we were left underwhelmed by the experience which should have been a celebration."
• "It was very filthy. Carpets were dirty, stained and dirty curtains, sticky tables, dead flies around the window sills."
• "Dirty plates etc on a number of tables."
• "Place is a sweat box and extremely uncomfortable."
• "Used to be a great busy place with great food, now very quiet, food nothing to write home about, dirty fabric seats, greasy tables."
• "Also, carpark and paths had not been gritted, even the disabled parking spaces were like an ice ring."
• "Was completely foul food was cold staff was nowhere to be found tables were disgusting stick and dirty."