Melrose Inn, Greene King Pub & Carvery Reviews Summary

Staff Service

Pros:

• "Joanne and Yvonne on the bar were both lovely and welcoming. Very polite too."
• "The staff were friendly and helpful."
• "Server was Kyle, a smart and really friendly young guy."
• "The new manager was very polite chatty and friendly would recommend this place good play area for the kids would definitely go there again."
• "The staff were amazing on the go all the time. Couldn't do enough for the customers."
• "Staff were very friendly and helpful while wearing protective face screens."
• "Our server Taylor was amazing and had great customer service skills!"

Cons:

• "Staff were rudely spoken and just didn’t care."
• "Service is quite possibly the worst i have received, being questioned as to why i want a receipt for my food, to waiting for ages for service to then have food nearly thrown at me after waiting nearly an hour."
• "Staff didn't check on us at any time."
• "The staff were nice but took forever to speak to us when we went up to the bar to ask a question about how we collect our carvery."
• "Never much urgency to serve people who just want a drink, not where the money is - I get that - but it rips the soul out of a place when it's hard to get a drink in a quiet pub."
• "Massive waits at the bar, miserable staff and poor food quality."
• "one of your workers jess was very rude and verbally abusive towards a friend of mine whilst on shift at your outlet."

Food Quality

Pros:

• "Food great quality."
• "Overall the food was good, and exceptional value."
• "The turkey was Devine."
• "The actual decor is now beautiful! Really open, welcoming and airy."
• "Pigs in blankets were lovely."
• "The food was nice for the price."
• "Food was very good an service was excellent."

Cons:

• "Ordered 3 mixed grills medium rare, 2 come rare nearly blue the other 1 well done, peas were like bullets and the size of the meal was like a child’s meal."
• "Beef was inedible."
• "The carvery had flies around it."
• "Absolutely awful, went on a date with my girlfriend and it took over an hour for the food to arrive."
• "Service 30 minutes waiting."
• "Meal cold. Jacket potato luke warm and dry."
• "Daughter had hair in her wrap."

Management and Organization

Pros:

• "Owner was lovely and told us that he had taken it over, personally came to bring our foods which came on time."
• "Even with the pandemic is still at large the staff were very friendly and amazing social distancing ie cleaning the area before we sat down."
• "The staff were friendly without being in your face."
• "Staff go beyond to help and make sure that you are having a good meal."
• "With better management it would keep customers happier and the place busier just by simply stating a time that the table is reserved for so others can use the table prior."
• "The carvery was spot on and the rest of the family were really happy with their meals."
• "Went to the wacky warehouse today with the kids, it was quite busy with a wait to get in but the staff were very friendly and helpful, especially Clare who couldn't do enough to make sure we were all happy."

Cons:

• "After being told the carvery will be refreshed and ready at 4.30 we paid and waited to be called, which didn't happen."
• "Staff are demoralised due to failings by management."
• "Very unorganised esablishment."
• "fair play the staff were so apologetic but there was no management on the property."
• "In addition the staff were disinterested and very poor service."
• "Clueless and carefree staff with clearly shocking management."
• "Bar staff are good but server are completely out of their depth."

Cleanliness and Atmosphere

Pros:

• "Pub was clean and well presented throughout."
• "Comfortable, warm, attractive pub with large car park."
• "The place was clean and tidy."
• "The building is architecturally pleasing with it's converted barn."
• "One of the nicest pubs/restaurants I have been in."
• "They've given the building a wonderful makeover since the days of the dreadful pubs that preceded it and you'll be seated in a large and airy stone and beams building."
• "Friendly atmosphere inside."

Cons:

• "The carvery had flies around it."
• "The place was not very clean with rubbish all over the floor."
• "We were greeted by most tables outside( and in) full of dirty plates and glasses."
• "We heard all manner of swear words eminating from the kitchen."
• "The tables had not been wiped and there was food underneath the tables which had not been cleaned up."
• "During that time not one dirty overloaded tables around us cleared, as we left I noticed nearly all tables outside full of dirty plates and glasses still uncleared."
• "I visited the toilets which were a nightmare a very wet floor with paper everywhere."