New Royal Balti Reviews Summary

Category: Indian takeaway

Address: 35 Church St, Audley, Stoke-on-Trent ST7 8DA, United Kingdom

Phone: +441782723988

Rating: 4.6
based on 133 reviews.

Food Quality

Pros:

  • "The food is delicious, and the chicken is tender and moist."
  • "Food is always served hot and fresh."
  • "Curry dishes are very aromatic and they use a wider range of spices than other restaurants."
  • "The flavors were exceptional and the quality ingredients were evident!"
  • "Absolutely fantastic food served here it’s got to be my favourite Indian around."
  • "The food was beautiful and cooked really well."
  • "The food is immense, very authentic."

Cons:

  • "The order arrived an hour and 45 minutes after we originally ordered."
  • "2 very different curry’s ordered that looked and tasted the same, like spicy tomato purée, very disappointing."
  • "Horribly over sweet curry with little flavour."
  • "The food was so poorly made that we put it in the bin, it tasted very sweet as though it had come straight from a jar."
  • "Curry had no taste whatsoever."
  • "Food was disappointing chips so greasy the bag split food was standard and dry didn't do anything for my tastes buds."
  • "Ordered chicken tikka massala extra chicken at £1 lamb Balti extra lamb at £1... all for just over £24 disgusting and gone in the bin."

Service

Pros:

  • "Staff are knowledgeable and helpful."
  • "Fabulous service 5******* and very attentive. Lovely decor."
  • "Customer service was brilliant polite patient friendly."
  • "Food delicious, great prompt friendly service."
  • "The staff know their dishes so well that when they advise you, they always get it right!"
  • "Staff are very polite and go above and beyond."
  • "Staff are fantastic & food quality is always to a high standard."

Cons:

  • "Shocking service!! Ordered and paid for delivery online and decided to add to order."
  • "Sat there ages waiting to order, the waiter seemed not to be able to prioritise customers."
  • "Very noisy restaurant, couldn't have a conversation with person sitting opposite."
  • "It seemed very disorganised and left our party very disappointed."
  • "Waited 2 hours for my curry tonight... Poppadoms were completely crushed to bits and the chips were completely soggy."
  • "Service at times has been uncomfortable and delayed but nonetheless a good meal to have."
  • "The service was very poor and a lot of the staff didnt seem to do much."

Value

Pros:

  • "Food is very reasonably priced and you can take your own drink, with no corkage charge..."
  • "Price wise it's quite good for what you get."
  • "£31 including delivery and ‘service fee’ which I found great value for the quantity and quality."
  • "Great value for money, the portions were spot on."
  • "A good price for a great curry in a nice small restaurant that doesn't feel overly cramped."
  • "Very good value for money."
  • "Reasonably priced food with an excellent taste."

Cons:

  • "£41 for 3 currys, absolutely gutted I ordered to be fair."
  • "Took 2 hours for food arrive chased it up man on phone my order went through before they opened."
  • "Crap value, crap curry, didn't even get pompadoms free with an order that size."
  • "Had a meal from here last night for the 1st time was a little disappointed. We ordered meals for 4 of us including sides and bread it cost nearly £55 and we thought the portions were small for the price compared to other places we've had from plus no free poppadoms and dips."
  • "We are very disappointed. Extremely small portions given the prices there, do not accept bank cards."
  • "6 pieces chicken in massala lamb had 3 pieces of lamb? in balti then another 4 or 5 pieces of chicken under cooked."
  • "Got the bill at the end - no half price there and no chance of money knocked off for the poor service."

Atmosphere

Pros:

  • "Great food, great decor, lovely relaxed atmosphere, service second to none and great value."
  • "Very busy but even so me and my wife had a romantic night."
  • "Its so wonderful to enjoy such fantastic food in a lovely environment."
  • "Best in town, feels really good to go somewhere busy with loads of atmosphere! Bubble walls are immense to watch."
  • "Absolutely brilliant atmosphere and the food is like no other curry house in the area."
  • "Very good atmosphere, nice & modern decor & I liked watching the bubbles on the walls & the soothing noise of it in the background to the music."
  • "Food was absolutely delicious, all the staff were friendly, the food came out quick and the atmosphere was amazing too..."

Cons:

  • "After tests they confirmed I had contracted campylobacter intestinal disease."
  • "We were finally seated approximately 50 minutes later."
  • "The place was falling apart what a dive."
  • "Everything I order from here they are at least 45mins late."
  • "Waiting two hours for a takeaway isn't very impressive when we are 15 minutes away."
  • "Was really disappointed with the service. Can't fault the food but we requested a table for 8pm but they asked if we could do 8.30pm, this is fine. When we arrived we had to wait outside for 10 mins."
  • "The decor is outdated."

Payment and Extras

Pros:

  • "It's BYOB but they don't charge for corkage."
  • "You can take your own drink with you."
  • "Can even take home leftovers at no expense."

Cons:

  • "Please note this is a cash only restaurant and you are required to bring your own alcohol if desired."
  • "Didn't have desserts menu, only one to offer which wasn't exactly appealing."
  • "Only found out they only accept cash when I went to pay the bill. No notices about cash only. no card payments."
  • "You have to pay for any extras ie balti comes just as a sauce no onions peppers etc same with all the meals, all our sauces were the same and tasted the same no matter what you order..."
  • "Food and staff were good, didn't appreciate that when the Bill came we were told cash only, this isn't stated when you're booking a table so you have to go to find a cash point."
  • "Driver arrived without drinks and drove off with my change."
  • "The food was good. But they don't accept cards. They made a handwritten receipt and overcharged us."

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