Kings Head Reviews Summary

Service

Pros:

• "Service at the bar is usually quick."
• "Although it was very busy we turned up unexpectedly on a Saturday evening and were given a table straight away. The food and service was exceptional and will definitely go back again."
• "Served fairly quickly at the main bar."
• "The staff are friendly."
• "Staff were attentive and courteous."
• "Staff had plenty of time for us during exceptionally busy time Staff wee polite and friendly and the good was great Served promptly good choice of menu and great atmosphere Clean, warm and tidy Great value for money and a great atmosphere Well done!!"
• "Service was fantastic. Hayden was an excellent member of staff who made us feel super welcome."

Cons:

• "waited 45 minutes for drinks and food."
• "Two drinks exactly the same, ordered via app as advised by staff...20 mins later no drinks."
• "Not happy with having to wait 15minutes to attended to in a more than half empty pub in full view of main bar (thought we were invisible)."
• "Customer service non exsistant, booked and arrived at 4pm and ordered food which didnt arrive until after 6pm when the pub was empty without even an apology."
• "40 mins and still waiting for my food.. Also been ignored at the bar, and locals were served before me. Horrible customer service even for a pub standards."
• "After sitting there for 20 mins no staff were anywhere to be seen, so didn't get the opportunity to order."
• "Had to wait for our meals for over half an hour."

Food Quality

Pros:

• "This pub has a fantastic beer garden with a variety of outside seating options."
• "Food great and very good value."
• "The food was delicious and good portions."
• "The food was fantastic & the waiting staff were equally fantastic!"
• "Food was cooked perfectly and delicious."
• "the steak ale pie is one of the best food I've tried so far in the UK."
• "The food was amazing, seems they have a new chef."

Cons:

• "Absolutely disgusting! I buy myself and a friend 1 drink each and we have ID to prove our age, yet they didn’t believe us and took the drinks away which I paid for!"
• "Worst pub food I think I've ever had."
• "sometimes the food has not been on parr."
• "I was looking forward to having Sunday lunch last Sunday. I ordered roast beef for myself and roast turkey for my wife. I was very disappointed."
• "Absolutely Horrendous - Went for a meal last night and the list of problems is shocking."
• "Ordered wine, hunter's chicken and soup. The hunter's chicken served was cold, bad quality chicken."
• "Unfortunately the potatoes were burnt and dry, the veg was soggy and tasteless."

Atmosphere & Cleanliness

Pros:

• "Pub looks so much cleaner and brighter."
• "Good atmosphear.. large bear garden ... shame the garden bar & bar b q are never open.... big downfall is no air con ...pub gets really hot and uncomfortable when either the pub is full or weather is hot."
• "It's a really nice place for family's and friends."
• "pleasant surroundings,, food was served quickly, was nice and hot and very tasty."
• "Clean pub."
• "Beer garden is nice."
• "Really lovely pub. Lovely atmosphere & the staff were friendly & very quick to serve you."

Cons:

• "people + kids keep knocking that door and their friends keep opening it."
• "The experience was actually appalling the staff that I assumed was the manager because he had such an attitude was so rude and narky towards me and my mates I had to come and write this review my tolerance for annoying and rude people is pretty high but this guy took it over the top I am was actually appalled by how he was talking to us."
• "The place has gone so far downhill since new management."
• "Can be a little disconcerning if you're just popping in."
• "Outside needs a good clean. Like tables and seating."
• "The place could probably do with a good clean or refurbishment though, or that area at least."
• "Bad juju. Not been here for 2 years after a bad lunch."

Accessibility & Accommodation

Pros:

• "huge area outside and lots of space indoors."
• "Large back garden and good parking area also served by buses close by."
• "Large beer garden at the back, loads of parking space, wheelchair accessible."

Cons:

• "No access to main bar - where food and drink orders taken."
• "I have a sign on my car that says 'Not all disabilities are visual' I felt this should have been on my forehead at this pub.!"
• "most doors had steps, only level entry door opened from inside."