"James is an absolute asset to you and the epitome off great customer service!!"
"Visited the black bull today for the first time since lockdown lifted. Great service, great food and really clean."
"The bar staff were all pleasant and helpful."
"The service was fast and efficient and the drinks were very reasonably priced."
"The staff are always smiling and always good to chat too even when they are busy!"
"Staff were really helpful and attentive."
"The staff were awesome."
Cons:
"Management need to review options for improvement."
"We got a chicken buger in stead of cheese burger."
"Manager didn’t even have the decency to come over and speak to us."
"I waited a very long time for my food. They served me 30 minutes after my arrival."
"Our drinks were sat on the side of the bar for 4 minutes while the staff had a little natter."
"I felt very ignored and the customer service I received was very poor."
"Customer Service training needed, people will alway remember bad service."
Cleanliness
Pros:
"Visited the black bull today for the first time since lockdown lifted. Great service, great food and really clean."
"The venue is always clean and tidy and big enough with ample seating of all types."
"Popped in for lunch on our way to York, was clean and tidy with friendly staff."
"Great service, great food and really clean."
Cons:
"As for the toilets, a cleaner would be useful, and the broken sit-down with continues water flushing should probably of had an out of order sign on it."
"The tables are not sanitised regularly it took an hour for 1 table to be cleaned."
"Carpet oozing with dropped food from previous eaters."
"The only thing letting this place down are the toilets, clean but definitely need up grading."
"The fish batter was slightly overdone making it extreemly crunchy."
"Came for breakfast Saturday and very very disappointed served on a bed of burnt black onions burnt sausages and then under cooked bacon and mushroom beans cold and toast black."
"Packet turkey. . Frozen roast potatoes."
Atmosphere
Pros:
"The bar was busy, the atmosphere friendly and we easily found a booth to sit in."
"Nice atmosphere which was friendly, helpful stuff."
"Nice atmosphere."
"Lovely atmosphere even with a match on."
"Really nice atmosphere, good and busy."
"Nice relaxed atmosphere."
"A nice cosy pub, quite modern."
Cons:
"Out of control small children running in and out of the tables."
"Just not my cup of tea - too big and noisy and not very inspiring decor."
"The only downside was the number of folks smoking in the outside area - if you're at all sensitive to smoke (as I am) brace yourself for it."
"The eating area was very noisy."
"If you don't like sports the TV's can be a little bit loud."
"The music was so loud we were shouting across the table."
"Entered sat down old women on close table coughing everywhere with no hands over her mouth."
Food Quality
Pros:
"All the food very tasty."
"The steak was cooked to perfection and the rest of the meals were delicious too."
"The food was very nice. We will be back."
"The food was delicious, as always."
"The food hot and tasty pub fare, simple pub food done quite well."
"Food was excellent and really good value for what you get for a family meal."
"Food was nice, hot, and good value."
Cons:
"The food was a little hit and miss here."
"The chips looked as though they had been cooked a few hour previos and were refried."
"Food awful steak fatty peas dried out onion rings overcooked in old oil or reheated gammon very salty."
"The food wasn't fantastic."
"The meat in the pies were fatty the peas like ball bearings and gravy like water."
"Food was a Terrible, I have Never seen a Gammon steak so small."
"The chicken dinner was accompanied by what looked and tasted like 'cooked from frozen' roasties."
Value for Money
Pros:
"Decently priced drinks and friendly (but sometimes slow) service."
"The prices are totally fair, it feels like you get what you pay for, and even more sometimes."
"Fantastic food that doesn't break the bank."
"An excellent breakfast with coffee refills for £3.99. No nonsense good quality and tasty food."
"For four adult meals (and a alcoholic drink) and three kids meals (with a glass of squash), it only came to about fourty pound."
"Value for money, excellent."
"Good value and good portions."
Cons:
"All in all a very disappointing waste of 11.95 per person."
"In my view quite expensive soft drinks, not really an incentive for anybody to buy them if driving."
"Food was very scarce for the price and very miss leading."
"We had 3 meals, Fish+Chips~Very Little Fish, Very Disappointing."
"1 hr 15 from placing order to receipt."
"We were told that we were late and that our table had been given away as they only hold it for 30 mins."
"We had the 2 for £11 option. Although the choice is rather limited."