The Stone House Reviews Summary

Category: Bar & grill

Address: Lighthouse Rd, St Brides, Newport, NP10 8TG, United Kingdom

Phone: +441633810541

Rating: 3.9
based on 177 reviews.

Value for Money

Pros:

  • "Very good value for money here, had the jumbo fish and chips mushy peas for £8.99."
  • "The kids mixed grill for a £1 is a bargain."
  • "The food was served very promptly and was hot as well as being excellent value for money."
  • "Won't complain about the 40% off voucher from the Sizzling app!"
  • "I love this place I'm a head chef in a posh 200 seater French restaurant in Cardiff bay and even though the food is not fine dine, it's good quality and very good value for money."
  • "Food was piping hot, good quality and great value for money."
  • "Just been today for Christmas menu meal. Absolutely fab, can't believe its so cheap, £10.99 for 3 courses."

Cons:

  • "Main course awful chips were not cooked and couldn't eat them gammon was about 2 inches long and very grissly and chewy main meal not at all good."
  • "The food wasn't good. The steak was full of gristle, could barely cut it with a steak knife."
  • "Probably the worst steak I've ever had."
  • "The 'seasoned chips' chips weren't seasoned at all."
  • "We ordered 3 mix grills two larger one small when they arrived at the table we were very disappointed to see there was no size difference in the meat just more chips but there is a £3 difference in the price."
  • "Ordered scampi was not cooked still raw."
  • "Food took about 45 mins which is acceptable given how busy it was however quality was extremely poor."

Service

Pros:

  • "The service from the staff was 5 star."
  • "Brilliant service. Polite staff."
  • "Always friendly staff, good value, the kids mixed grill for a £1 is a bargain."
  • "Welcomed by a very friendly & helpful member of staff."
  • "Thank you so much Megan for what you did tonight."
  • "All the staff seemed friendly and the place was tidy and not too loud like some pubs can be."
  • "Lovely happy and friendly staff."

Cons:

  • "Waited over an hour for food."
  • "Staff seemed like they didn't want to be there."
  • "The staff are blasai."
  • "Usually good service here very disappointed tonight."
  • "Manager didn't care and was rude said she didn't have time to come over and address my complaint."
  • "Very few staff on duty and those that were on duty were run ragged."
  • "The staff were very polite and lovely, but very laid back."

Atmosphere

Pros:

  • "It's a great family friendly pub."
  • "A lovely 2 hours had and we left contented all round."
  • "Always love to visit here! Pleasant atmosphere, relaxed vibes."
  • "The venue itself is quaint, very small and obviously a homage to its fishing connections."
  • "A place where anyone could feel relaxed lovely atmosphere."
  • "Beautiful food. Very kind service and a lovely clean area."
  • "Child & Animal friendly."

Cons:

  • "Only disappointment was we weren't allowed to eat outside in the garden. It was very hot inside and we had a young baby with us, had to keep taking him outside to cool."
  • "Also very warm in pub, condensation on windows and just extremely stuffy."
  • "Huge beer garden thankfully it was dry and we had a ball in the car."
  • "The decor was very up to date and a lovely warm atmosphere."
  • "Cheap fodder - very dirty and neglected pub."
  • "The furniture is looking very tired and old, lots of rubbish in the garden especially cigarette ends."
  • "The floor carpet is really run down and in need of replacing."

Food Quality

Pros:

  • "Desert was lovely."
  • "Sizzling away were two dishes of perfection."
  • "The food was presented well."
  • "Wife had sirloin, same again hot, cooked to perfection and tasty."
  • "The food was amazing as it always is."
  • "There food is always delicious."
  • "Proper tasty and the grilled corn with the coleslaw it all went down a treat."

Cons:

  • "Chicken was not done and there was lack of cutlery."
  • "It had a funny taste to it that wasn't enjoyable, it was overcooked and not medium rare and was very dry and chewy."
  • "Shocking meals so burnt that one person in our party couldn't taste the difference between his chicken and his steak."
  • "Chips (if you could call them that,) came as a lump of fatty mash."
  • "The food was late by 55 minutes, the burger was burnt, the bun was stale, the curly fries was that overdone they was rock hard & cracked one of my teeth."
  • "My chicken wings were charred and overcooked, while my partner couldn't eat her curly fries because they were rock solid."
  • "My mum's chicken was well overdone and black."

Cleanliness

Pros:

  • "Cleanliness: The toilets for gentlemen were moderately cleaned."
  • "The pub and toilets was clean."
  • "Toilets was lovely and clean and I love how the smoking area was away from the pub doors."
  • "Clean and tidy, never any trouble."

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