Sailmakers Reviews Summary

Service

Pros:

• "Chef Mark checked on our table. Really polite and friendly"
• "Our waitress Emily was very friendly and attentive."
• "Ellen and Liam definitely stood out for us, you can tell they care about the customers."
• "Highly recommended. The staff team was extremely polite and helpful they bent over backwards to ensure we was seated comfortably with having two high chairs for the grandchildren."
• "Liam brought all our food and desserts and was extremely polite, professional and friendly."
• "The staff always look happy and willing to help."
• "The staff were super friendly and the service was fast."

Cons:

• "One bar staff trying to cope with taking orders from a large queue and leaving customers waiting in the bar area"
• "Staff did not care one iota."
• "Only one server was friendly, she kept apologising for the mishaps but all the other male staff was rude."
• "the kitchen staff was so lost it was very off putting to come again"
• "Poor management."
• "Staff couldn't care less. No cutlery and was told to go find some on another table"
• "The staff never seem to smile or enjoy what they are doing."

Food Quality

Pros:

• "All courses were very tasty, well cooked and generous in portion."
• "The food surprisingly very good quality."
• "He ate all his fish fingers and chips and thoroughly enjoyed my southern fried chicken sandwich."
• "However, I did enjoy the scampi that I had."
• "The food comes out quickly and is cooked spot on."
• "Food arrives at your table fast and always hot and well prepared."
• "The food was brilliant and the staff couldn’t have been more helpful."

Cons:

• "The chips however were stone cold."
• "The yorkshire pudding was so hard I resorted to picking it up & snapping it like a biscuit"
• "Now it seems to serve very poor quality food at low prices."
• "the fried tomato was absolutely disgusting and was full of grease/oil"
• "Ordered deserts. What came was not what was advertised on the menu."
• "The food arrived and we reached for the cutlery. Absolutely filthy."
• "The steak was cooked spot on and tender (medium rare)."

Ambiance & Cleanliness

Pros:

• "The place looks nice, but when we visited both toilets were out of order, leaving only the accessibility toilet for everyone to use."
• "Nice relaxing views across the river"
• "The rest of the experience was relaxed, lots of smiling faces. I would happily recommend."
• "A lovely place to eat or drink with nice views of the humber. It has a kids soft play area which is ideal and the staff were very friendly"
• "Cracking British pub in an impressive building, nicely decked out inside and a brilliant location with awesome views over the Humber."
• "Lovely pub with great views over the Humber."
• "The staff were amazing, brought over games and entertainment for them without us even asking."

Cons:

• "Unfortunately left due to loads of kids running wild and screaming."
• "The only redeeming feature is the children's play area."
• "The toilets have a strange damp smell but appeared clean."
• "Kids run around everywhere, rolling on the floor, shouting and screaming."
• "The play area was closed which is disappointing for the little ones."
• "Screaming and shouting kids running all over."
• "The food was of very poor quality and therefore over-priced."

Value for Money

Pros:

• "The meal was nice and the service good."
• "The deals during the week sound great especially the bogof on burgers on a Thursday."
• "Food is always good for what you pay and it is very well priced, so you can't go wrong!"
• "Great music, being played but not too loud."
• "The food was good and prices were very good 2 meals for £8:99 can't go wrong"
• "Food value for money, 2 mains for £9.99."
• "good food at very reasonable prices"

Cons:

• "Low value for money considering Goldcrest (Another nearby food pub) is so close"
• "Went for a hen party Saturday 9th July and food was poor at best."
• "Ended up actually getting a refund after over 1hr 15mins, after then being told they lost the order and there was a 25 min wait for food!"
• "The food wasn't great, steak undercooked and like bootleather"
• "The food that I get is excellent, specifically the Boneless wings and Spicy Mango Chicken Thighs."
• "The food tasted fabulous and was served by a smiling waitress and it didnt take too long to arrive"
• "The food was cooked perfectly with good portions."