Victoria Motors Ltd Reviews Summary

Customer Service

Pros:

• "The service was excellent, friendly, painless and efficient!"
• "They were friendly, helpful, knowledgeable, very efficient, and a pleasure to do business with."
• "Declan was very responsive to all questions and made the process easy."
• "The team at Victoria Motors really looked after us and it was an absolute pleasure to buy a car with Declan and the team."
• "The service I received from Declan was brilliant. I booked a test drive & then took some consideration time before purchasing the car the following day."
• "Very accommodating and efficient owners who put in the extra effort to make everything go smoothly."
• "The team were friendly, helpful and efficient."

Cons:

• "I went to buy a used car at this place. The way they treated me was not fair. They wasted around 4 weeks of my time because of their Poor Communication."
• "They kept my £250 deposit as they said I had stopped them selling car.......that was after one business day......dont call that caring at all....ok I suppose some will say a deal is a deal but for me never ever recommend these."
• "Unfortunately, on the day of collection Declan came to inform me that there was no chip for the as advertised SAT-NAV."
• "They are time wasters in my opinion."

Buying Experience

Pros:

• "The whole buying process was easy and conducted in an extremely professional manner."
• "Easy transaction, looked at car Saturday afternoon and by following Saturday it was delivered, with new MOT, serviced, ceramic coating and 4 new tyres."
• "A great experience and very quick and easy. Declan had great communication and the car was ready to go at the time I arranged."
• "Fantastic experience dealing with Victoria Motors, we were given plenty of time to look the car over and taken for a decent test drive."
• "A test drive then sat down and after just a bit of light hearted haggling come to a mutually beneficial deal in a relaxed easy kinda way."
• "The over process from initial phone call to test drive and purchase was enjoyable."
• "It was a seamless experience and they even kindly picked us up from the station in our car."

Cons:

• "Well yes I did a PX deal and decided that it was not a good deal for me phoned up and they accepted a cash deal but would not budge on price."
• "Why only 4 stars I hear you all ask, purely because the 2 year warranty is for just £1000 of cover which I don’t suppose will go far if something fairly major occurs."

Vehicle Quality

Pros:

• "Post purchase the car has continued to work well for our family."
• "The car has now clocked more than 2000 miles since we bought it, and we are really pleased with it."
• "They have really good quality cars and know they will sell."
• "The car had been prepared to the highest standard."
• "The Mini I was viewing was immaculate inside and out - the best one I had viewed by far!"
• "The vehicle was beautifully presented and exactly as described."
• "The Vauxhall zafira tourer we bought was immaculate, exactly how it was described."

Cons:

• "The car is great and we feel it was an oversight on Declan’s part which maybe would have been better resolved by him offering the whole £600."

Family Business Atmosphere

Pros:

• "Given Victoria Motors Ltd a 5* rating as I found the family run business very helpful and professional."
• "They did everything as promised and I loved the family business atmosphere."
• "It was a pleasure dealing with this friendly and helpful family run business which makes you feel very welcome."
• "They are very welcoming and as it's a family run business you feel like they care about what you're after."
• "Victoria Motors is a well run, friendly family business. They put customer satisfaction above profit."
• "Travelled from Scotland last week to purchase a vehicle we had seen on the website. Very accurate description online and when phoning, the family were extremely helpful."
• "A five star experience! Nick, Declan and all the team were very helpful and I'm delighted with the new car."

Cons:

• "No cons were mentioned related to the family business atmosphere."