Soul Lounge Reviews Summary

Customer Service

Pros:

• "Staff were friendly, smiling often and the customer service was very good."
• "The staff... They are attentive and friendly, I was served by Grace on both occasions! She is absolutely wonderful."
• "The staff was very attentive and accommodating, which added to the overall comfort of the visit."
• "We particularly had amazing service by the lovely Haidee and Africa."
• "Service from Aliesha, Sandra and the lady at the door especially was outstanding they made sure my friend had the best birthday ever."

Cons:

• "The waitress was not friendly - she did her job just about but you felt like you were bothering her when you asked a question."
• "The girl at the bar dismissively said there no change and carried on what she was doing - so rude."
• "The staff have absolutely no idea how to run & manage a bottomless brunch. It was chaos."
• "We got kicked out our booth 30 minutes earlier than what we booked also we didn't get our birthday shots as paid for."
• "Waited over 30 mins to be served the girl who sat us didn’t come over to take our order even though I went up to her."

Food and Drink Quality

Pros:

• "The cocktails were ALL AMAZING and tasted perfect: Strawberry daiquiri, Pina Colada and Rum punch!!"
• "Calamari, chicken wings, lamb tacos, and Mac and cheese were all delicious."
• "The food at Soul Lounge is good. With a Mediterranean cuisine menu, The flavors are rich and satisfying."
• "Chicken wings & bao buns were amazing! Haidee was absolutely lovely!"
• "The food was simply amazing. The hookah was top-notch as well."

Cons:

• "The cocktails were not great and didn’t seem to have much alcohol."
• "I ordered the Aperol Spritz and disappointingly the glass was 80% full of ice."
• "The food was enough for all of us, we left full and satisfied. The drinks left us leaning though, but I ain’t complaining😉."
• "The sushi was warm, the prawns were hard/chewy, the chicken was woefully dry."
• "Drinks took forever to come out - 20 minutes for a few Strawberry daiquiris is excessive."

Atmosphere and Entertainment

Pros:

• "The atmosphere was nice and the music was great which of course added to the whole vibe."
• "Live music and the decor was modern. Outdoor seating although not much space."
• "Whether you're seeking a cozy night out or a special occasion celebration, Soul Lounge exceeds expectations."
• "The music creates a nice atmosphere to vibes to."
• "The DJ got us hooked from the moment we walked in!🥰. There was live entertainment and pure good vibes."

Cons:

• "Music and atmosphere were great although the DJ plays a cycle of songs in the same order throughout the night."
• "The music was way too loud. The service was way too slow."
• "The music seemed good though, but too loud for such small space."
• "The music was too loud and we could barely hear each other speak."
• "One of the most ghetto clubs I’ve ever been in. The female security guard that works here is definitely having a power trip."