Bella Italia - Queensway 55 Reviews Summary

Category: Restaurant London

Address: 55-57 Queensway, London, W2 4QH, United Kingdom

Phone: +442030044944

Rating: 4.1
based on 264 reviews.

Atmosphere & Ambience

Pros:

  • "It's a great dining place. Good price and welcoming atmosphere."
  • "Amazing experience! It's like taking a small trip to Italy."
  • "Its a really lovely place to visit."
  • "Decent ambiance, if not a bit busy. Seemed like a nice, family place."
  • "This Bella Italia had a nice welcoming atmosphere which was probably why it was nearly full when we went there."
  • "Amazing service! Amazing food! Lovely atmosphere."
  • "The location is wonderful, full of painting and different colors, the friendly feeling I felt it was something unique."

Cons:

  • "The restaurant was scruffy and not very clean."
  • "There was an overpowering smell of toilets when we arrived."
  • "It was very busy and the tables were very close together."
  • "The interior design was below average as well as the music."
  • "Was a bit noisy place."
  • "Service was okay but the place is very small and it's very annoying when always someone is running very close to your back."
  • "Not that it applies to us, but the restaurant is not disability friendly for anyone wondering. Toilets are downstairs and not a lot of wheelchair room."

Service

Pros:

  • "Kay the waiter is the best friendly customer service person I ever come across by far."
  • "The service was amazing Kay was so helpful and couldn't do enough for us."
  • "Our waitress was Rada and her service really made the day memorable too, making sure that we were always seen to."
  • "SUJOY was especially helpful with suggestions. He is so energetic, polite and friendly."
  • "The manager there, Majid, was also amazing. He was very friendly and was really helping out on the floor a lot."
  • "Staff were attentive and friendly."
  • "Waiter was very polite and friendly, food didn't take too long."

Cons:

  • "Additionally, our server made ordering very confusing and was quite awkward."
  • "Poor service and poor quality of the food."
  • "Service was poor. He literally brought us a burnt croissant after he 'forgot' it."
  • "Incredibly awful service. Not an ounce of humanity in any of the conversations we had that night."
  • "Service was slow but then again though, I suppose that is because it is in London and the place was busy."
  • "The service was below average."
  • "Service is slow in peak hours."

Food Quality

Pros:

  • "The food was fantastic - colorful, plentiful, well decorated."
  • "All their foods are warmly cooked which makes it really good."
  • "Italian food served here is definitely worth to be eaten."
  • "The most tasteful food on the block!"
  • "Great experience today, food was lovely. Good amount of sauce topping, calamari was lovely."
  • "We ordered the Insalata Verde which had green beans, peas, avocado, pumpkin seeds and pesto over romaine and was extremely fresh and delicious."
  • "The food was amazing with lots of options for people with dietary restrictions."

Cons:

  • "The dish were very bland and did not taste anything but garlic..."
  • "The pasta are just like if you were buying from the supermarket."
  • "The pizza was outrageous, frozen (as confirmed by the manager), had practically no cheese."
  • "The Meatballs was very good really recommend them as a starter."
  • "The pizza tasted like they put sauce and cheese on an English muffin."
  • "The pasta was pre-cooked and then cooked again as confirmed, it ended just being overcooked and tasteless."
  • "I think the prawns had gone off, pasta wasn't cooked through properly and it just didn't taste right with a very watery sauce."

Value for Money

Pros:

  • "It's probably good if you're on a budget or with kids, since the dishes are OK."
  • "Recommended for the nice ambience too."
  • "The prices offered good value for money."
  • "5 star English breakfast for £5."
  • "The English breakfast was a bargain!"
  • "The prices are not too high and you really get what you have payed for, making it is totally worth it."
  • "A great place to stop for dinner with the kids."

Cons:

  • "Good food but expensive."
  • "Too expensive restaurant with small portions."
  • "The most embarrassing thing is that you can pay only with credit card."
  • "Not the cheapest place to have food."
  • "Food quality and service were ok but not how it should be for that price(food amount)."
  • "The big breakfast is not worth for £9, not to mention this breakfast does not include a tea or coffee."
  • "It was not worth the £85 we spent."

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