RMUK Hair Beauty Day Spa Reviews Summary

Customer Service

Pros:

• "Thoroughly enjoyed my experience with RMUK. It all started off with London cab pick up! A warm and helpful service."
• "From my arrival right through to leaving I felt valued as a customer."
• "Outstanding staff, very polite and professional."
• "I was early but was given somewhere comfortable to sit whilst I waited."
• "Sam was so lovely and thought carefully about what I asked for, talked to me a few times and came up with a plan for my hair."
• "The whole team were great and very attentive!"
• "I always have a fantastic experience at RMUK!"

Cons:

• "Horrible hairstyle, they also used a razor to cut my hair!! This is not a five star beauty salon."
• "The trainee who washed my hair didn’t wash all of it properly, the back of my head lower down near my neck remained unwashed and left a little oily."
• "I had to ask for a drink three times before I got the wrong one."
• "Really disappointed. I’ve recently started a new job which means RMUK is a convenient salon for me to visit. Booked in for a root tint and a few blonde foils."
• "The girl who cut my hair was unhappy I showed her a picture of the haircut I wanted, but she do something else with a gloomy face."
• "Then when the hairdresser who was cutting my hair came over and discussed my cut, I felt she had a really good understanding of what I wanted. Although when she started cutting my hair she did it so fast it was the quickest hair cut I have ever had, which is not a good thing because I felt I was rushed!"
• "The lady at the reception asked me where I am from originally, it’s a salon, not a border control, is it?"

Salon Atmosphere

Pros:

• "The salon/spa has a nice atmosphere and always feel like a relaxing place to be."
• "Everyone in the salon was wearing a mask and there was a lot of space between clients."
• "The salon is gorgeous and modern. There are multiple floors and a place to wait for your next appointment."
• "The salon is luxe but everyone I spoke to was so friendly and you get a real family feel."
• "Very impressed with the salon, especially the roof top bar! Had a very relaxing experience."
• "The salon even has a lovely terraced waiting area."
• "The salon is really modern, bright and friendly. Love the bar area nice to relax pre and post your visit."

Cons:

• "Only downside which is NO FAULT to the RMUK is parking!!!"
• "It's not bad but I won't be going back."
• "Overall for the price, was quite a disappointing experience, would save your money and go elsewhere."
• "Colour was completely wrong -peach then bright pink after trying to fix it the same day."
• "Massage was ok, couldn’t relax due to feeling so uncomfortable on the bed."
• "Booked and paid for a 90 minute pregnancy massage.. only received 60 minutes due to double booking."
• "I don't love my hair which is disappointing. 2 stars they tried to fix it but shouldn't have gone through the whole experience."

Health & Safety

Pros:

• "All COVID precautions were taken and I felt very safe and protected from any risks during my visit."
• "I felt very safe."
• "In the current situation, I still feel very safe - payment is done beforehand or contactless and everyone wears both masks and visors."
• "So impressed with the measures put in place at RMUK post Covid-19 lockdown."
• "The measures taken by RM UK to help prevent the spread of Covid are exceptional."
• "The salon is very safe and they take extra precautions at every step."
• "All precautions were taken from temperature taken on arrival to Perspex mask for hair washing and all staff wearing appropriate protective wear."

Cons:

• "Booked a set of laser hair removal sessions to find out after just two sessions that this service was no longer available."
• "First time using them, booked with them and paid because of all the good reviews, never had a wax before, I live a bit far from Leeds called to ask them to move it to a later time, and there was just no effort for understanding."
• "The head massage was done out in the hustle and bustle of the salon which was not relaxing, instead of being done in the basin where it was nice and peaceful."
• "I spent £200 getting a keratin treatment which, my usual hairdresser told me today, has caused noticeable damage to my hair."
• "Gel manicure is horrible as well, and painful; body massages are ok, depending on therapist."
• "The first 2 times I used this service was actually good, but the last time I was very shocked to receive such a bad service."
• "They take extra measures with regard to COVID."