Esquire Et Cie Reviews Summary

Salon Cleanliness

Pros:

• "The salon is clean and everyone is really helpful."
• "A relaxing environment in a clean salon that is Covid-19 compliant."
• "The salon is nicely presented and I was offered a drink on arrival."

Cons:

• "Same gown used between customers. Equipment not cleaned between users."
• "The salon is messy and dirty, in particular the flooring where it meets the walls and the uv nail lamp, which was in fact filthy."
• "The place was not clean at all. There was hair all over, even on the cutting scissors and the hair brushes there was a lot of hair like she never cleans them."

Staff Professionalism

Pros:

• "Lindsey is a great hairdresser she is fantastic very friendly and very professional at what she does very clean and tidy."
• "Lovely welcoming staff and always happy to advise what is best for you and your hair."
• "The staff are lovely, very friendly and welcoming."

Cons:

• "The hairdresser is very rude towards the apprentice and patronising and is not nurturing."
• "The staff was proper rude they didn’t have no empathy towards their customers."
• "When I called up to complain the staff were less than sympathetic and tried to accuse me of lying, and the owner was just awful."

Customer Service

Pros:

• "They also fitted me in at the last minute for Christmas too!"
• "I had a Groupon deal and extremely happy I’ve even found my forever salon!"
• "Pure bliss! I love coming to this salon and have been a regular customer for almost nine years."

Cons:

• "The hairdresser then started talking about how awful groupon is and how much money they take and pressured me into cancelling my voucher."
• "I was offered a free cut but you could not pay me to go back there."
• "I felt very uncomfortable from the beginning as she was rude to the customer before."

Quality of Service

Pros:

• "I have been here twice now, first on a groupon, second just normal appointment, and both times I have been really pleased with my cut and colour. Really good value for money."
• "Lindsey has been my hairdresser for many years. I've always been more than satisfied with the service."
• "Lindsey has updated her previous hair style and made her look 10 years younger and she feels it!"

Cons:

• "I also wanted a subtle auburn colour and my roots and ends are a completely different colour."
• "She ruined the texture of my hair and now it won’t retain a curl."
• "The treatment was blow dried and then very quickly treated with straighteners. When I left the salon my hair was dull and felt course & sticky."

Pricing and Charges

Pros:

• "Also, the price was very reasonable so I allowed myself an extra treat."
• "Esquire Et Cie was only half an hour away on the bus and half the price for the same quality of hairdressing."
• "Always leave feeling a million dollars, thank you."

Cons:

• "The voucher doesn’t say dry trim even in the ‘fine detail’ section."
• "I didn't have the cut, but I was happy with the highlights. Wasn't happy about paying the extra £10 each surcharge."
• "The price does not correspond, it was supposed to be £29 and did not inform anything about extra prices."