Brigstock Dental, Implant & Specialist Referral Centre Reviews Summary
Category: Dental clinic
Address: 97 Brigstock Rd, Thornton Heath, CR7 7JL, United Kingdom
Phone: +442086896171
Rating: 4.6
based on 165 reviews.
Staff Professionalism and Demeanor
Pros:
"Friendly staff, they explained everything that was going on clearly, and gave nice simple advice to follow between check ups."
"I felt totally in control and was reassured by his lovely manner and his thorough explanations."
"All the staff and my dentist polite, professional and efficient."
"The receptionists are very helpful and polite."
Cons:
"The only thing that could be improved was an acknowledgment by staff as I was waiting to see the dentist."
"Incredibly rude, unprofessional and selfish."
"The manager Rochelle...refuses to budge and offers no apology or understanding."
Dental Treatment and Care
Pros:
"Lucy, who deep cleaned some of my teeth was very good and gave me good advice."
"She's worked very hard to adjust it and make it comfortable."
"Couldn’t be more impressed with this dentist surgery."
"Thank you Nishma for making me feel more confident with myself, I have always felt so scared going to the dentist, but you made my treatment pain free."
"I am pleased to say that my crown was fitted successfully."
"The dental specialist Dr Navai inspired confidence throughout the assessment."
Cons:
"My sister was led to believe she was covered under NHS for her dental care as she is a regular client however, they had put her under private without informing her."
Dental Practice Environment
Pros:
"A clean, spacious and modern dental clinic."
"Very friendly environment, all the Dentists are top notch."
"Reception staff are very kind, friendly and supportive."
"This dental practice is a first-class establishment."
Dental Outcomes
Pros:
"I've recently got my crown fitted and it has turned out wonderful."
"Thank you for making me smile again. Bless you always."
"I am extremely pleased and very satisfied with the results."
"Went from rotten teeth to a Perfect smile course of treatment over a year with the best most caring dentist."
Patient Experience
Pros:
"My whole family has been registered with Brigstock Dental since 2007. They have always been good and gotten better over the years."
"Always an wonderful experience."
"I have been using this dentist for about 10 years now. I had a healthy fear of dentists before but brigstock put me at complete ease."
"Happy with my service at this dental surgery staff very friendly and welcoming."
Cons:
"This situation has left me very stressed and upset due to the condition I am in."
Special Mentions
Pros:
"Since first being treated by Davesh Patel at my local practice in Ashford in Kent, I happily travel 110km to have a consultation and treatment."
"I met with this amazing, wonderful and lovely lady Nusarat Jahan who treated me with respect and love."
"Thank you so much Nusarat for being such an outstanding person."
"Exceptional healthcare at Brigstock Dental."
Communication & Customer Service
Pros:
"Dr Drew was very thorough in explaining what the prep would entail."
"Even down to the receptionists who are always welcoming with a smile on their faces."
"Everyone does their best to provide a positive experience, from the welcoming reception staff to the skilled and gentle dentist to the caring and attentive dental nurse."
Cons:
"The only thing I would say is sometimes the reception staff are not as welcoming as they could be."
Professionalism
Pros:
"A exceptionally good Dental practice with extremely professional Dentists in all fields of dental works."
"My husband and I have been using this practice for the last 20 years and wouldn't think of going anywhere else."
Cons:
"Some staff have a 'could not care less' attitude which is off-putting."
Hygiene & Cleanliness
Pros:
"It’s always clean which is reassuring especially during these times."
Cons:
"Areas for improvement would be the cleanliness of the toys in the waiting area as they were quite dirty."
Value for Money
Pros:
"Prices are reasonable for private care and they offer payment plans which help spread the cost."
Cons:
"I think the prices are a bit steep even for private care."
Overall Satisfaction
Pros:
"I would definitely recommend this dental practice."
"Overall very satisfied with the service provided."
"Great dental practice, friendly staff and excellent service."
Cons:
"The only downside is that it's really hard to get an appointment."