Brigstock Dental, Implant & Specialist Referral Centre Reviews Summary

Category: Dental clinic

Address: 97 Brigstock Rd, Thornton Heath, CR7 7JL, United Kingdom

Phone: +442086896171

Rating: 4.6
based on 165 reviews.

Staff Professionalism and Demeanor

Pros:

  • "Friendly staff, they explained everything that was going on clearly, and gave nice simple advice to follow between check ups."
  • "I felt totally in control and was reassured by his lovely manner and his thorough explanations."
  • "All the staff and my dentist polite, professional and efficient."
  • "The receptionists are very helpful and polite."

Cons:

  • "The only thing that could be improved was an acknowledgment by staff as I was waiting to see the dentist."
  • "Incredibly rude, unprofessional and selfish."
  • "The manager Rochelle...refuses to budge and offers no apology or understanding."

Dental Treatment and Care

Pros:

  • "Lucy, who deep cleaned some of my teeth was very good and gave me good advice."
  • "She's worked very hard to adjust it and make it comfortable."
  • "Couldn’t be more impressed with this dentist surgery."
  • "Thank you Nishma for making me feel more confident with myself, I have always felt so scared going to the dentist, but you made my treatment pain free."
  • "I am pleased to say that my crown was fitted successfully."
  • "The dental specialist Dr Navai inspired confidence throughout the assessment."

Cons:

  • "My sister was led to believe she was covered under NHS for her dental care as she is a regular client however, they had put her under private without informing her."

Dental Practice Environment

Pros:

  • "A clean, spacious and modern dental clinic."
  • "Very friendly environment, all the Dentists are top notch."
  • "Reception staff are very kind, friendly and supportive."
  • "This dental practice is a first-class establishment."

Dental Outcomes

Pros:

  • "I've recently got my crown fitted and it has turned out wonderful."
  • "Thank you for making me smile again. Bless you always."
  • "I am extremely pleased and very satisfied with the results."
  • "Went from rotten teeth to a Perfect smile course of treatment over a year with the best most caring dentist."

Patient Experience

Pros:

  • "My whole family has been registered with Brigstock Dental since 2007. They have always been good and gotten better over the years."
  • "Always an wonderful experience."
  • "I have been using this dentist for about 10 years now. I had a healthy fear of dentists before but brigstock put me at complete ease."
  • "Happy with my service at this dental surgery staff very friendly and welcoming."

Cons:

  • "This situation has left me very stressed and upset due to the condition I am in."

Special Mentions

Pros:

  • "Since first being treated by Davesh Patel at my local practice in Ashford in Kent, I happily travel 110km to have a consultation and treatment."
  • "I met with this amazing, wonderful and lovely lady Nusarat Jahan who treated me with respect and love."
  • "Thank you so much Nusarat for being such an outstanding person."
  • "Exceptional healthcare at Brigstock Dental."

Communication & Customer Service

Pros:

  • "Dr Drew was very thorough in explaining what the prep would entail."
  • "Even down to the receptionists who are always welcoming with a smile on their faces."
  • "Everyone does their best to provide a positive experience, from the welcoming reception staff to the skilled and gentle dentist to the caring and attentive dental nurse."

Cons:

  • "The only thing I would say is sometimes the reception staff are not as welcoming as they could be."

Professionalism

Pros:

  • "A exceptionally good Dental practice with extremely professional Dentists in all fields of dental works."
  • "My husband and I have been using this practice for the last 20 years and wouldn't think of going anywhere else."

Cons:

  • "Some staff have a 'could not care less' attitude which is off-putting."

Hygiene & Cleanliness

Pros:

  • "It’s always clean which is reassuring especially during these times."

Cons:

  • "Areas for improvement would be the cleanliness of the toys in the waiting area as they were quite dirty."

Value for Money

Pros:

  • "Prices are reasonable for private care and they offer payment plans which help spread the cost."

Cons:

  • "I think the prices are a bit steep even for private care."

Overall Satisfaction

Pros:

  • "I would definitely recommend this dental practice."
  • "Overall very satisfied with the service provided."
  • "Great dental practice, friendly staff and excellent service."

Cons:

  • "The only downside is that it's really hard to get an appointment."

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