Brigstock Dental, Implant & Specialist Referral Centre Reviews Summary

Staff Professionalism and Demeanor

Pros:

• "Friendly staff, they explained everything that was going on clearly, and gave nice simple advice to follow between check ups."
• "I felt totally in control and was reassured by his lovely manner and his thorough explanations."
• "All the staff and my dentist polite, professional and efficient."
• "The receptionists are very helpful and polite."

Cons:

• "The only thing that could be improved was an acknowledgment by staff as I was waiting to see the dentist."
• "Incredibly rude, unprofessional and selfish."
• "The manager Rochelle...refuses to budge and offers no apology or understanding."

Dental Treatment and Care

Pros:

• "Lucy, who deep cleaned some of my teeth was very good and gave me good advice."
• "She's worked very hard to adjust it and make it comfortable."
• "Couldn’t be more impressed with this dentist surgery."
• "Thank you Nishma for making me feel more confident with myself, I have always felt so scared going to the dentist, but you made my treatment pain free."
• "I am pleased to say that my crown was fitted successfully."
• "The dental specialist Dr Navai inspired confidence throughout the assessment."

Cons:

• "My sister was led to believe she was covered under NHS for her dental care as she is a regular client however, they had put her under private without informing her."

Dental Practice Environment

Pros:

• "A clean, spacious and modern dental clinic."
• "Very friendly environment, all the Dentists are top notch."
• "Reception staff are very kind, friendly and supportive."
• "This dental practice is a first-class establishment."

Dental Outcomes

Pros:

• "I've recently got my crown fitted and it has turned out wonderful."
• "Thank you for making me smile again. Bless you always."
• "I am extremely pleased and very satisfied with the results."
• "Went from rotten teeth to a Perfect smile course of treatment over a year with the best most caring dentist."

Patient Experience

Pros:

• "My whole family has been registered with Brigstock Dental since 2007. They have always been good and gotten better over the years."
• "Always an wonderful experience."
• "I have been using this dentist for about 10 years now. I had a healthy fear of dentists before but brigstock put me at complete ease."
• "Happy with my service at this dental surgery staff very friendly and welcoming."

Cons:

• "This situation has left me very stressed and upset due to the condition I am in."

Special Mentions

Pros:

• "Since first being treated by Davesh Patel at my local practice in Ashford in Kent, I happily travel 110km to have a consultation and treatment."
• "I met with this amazing, wonderful and lovely lady Nusarat Jahan who treated me with respect and love."
• "Thank you so much Nusarat for being such an outstanding person."
• "Exceptional healthcare at Brigstock Dental."

Communication & Customer Service

Pros:

• "Dr Drew was very thorough in explaining what the prep would entail."
• "Even down to the receptionists who are always welcoming with a smile on their faces."
• "Everyone does their best to provide a positive experience, from the welcoming reception staff to the skilled and gentle dentist to the caring and attentive dental nurse."

Cons:

• "The only thing I would say is sometimes the reception staff are not as welcoming as they could be."

Professionalism

Pros:

• "A exceptionally good Dental practice with extremely professional Dentists in all fields of dental works."
• "My husband and I have been using this practice for the last 20 years and wouldn't think of going anywhere else."

Cons:

• "Some staff have a 'could not care less' attitude which is off-putting."

Hygiene & Cleanliness

Pros:

• "It’s always clean which is reassuring especially during these times."

Cons:

• "Areas for improvement would be the cleanliness of the toys in the waiting area as they were quite dirty."

Value for Money

Pros:

• "Prices are reasonable for private care and they offer payment plans which help spread the cost."

Cons:

• "I think the prices are a bit steep even for private care."

Overall Satisfaction

Pros:

• "I would definitely recommend this dental practice."
• "Overall very satisfied with the service provided."
• "Great dental practice, friendly staff and excellent service."

Cons:

• "The only downside is that it's really hard to get an appointment."