Williams Harlow Banstead Estate Agents Reviews Summary

Professionalism and Efficiency

Pros:

• "The process from arranging and accompanying viewings through to the acceptance of an offer on the property was handled with due care and diligence."
• "Every member of staff and the Director I had involvement with, conducted themselves, and the transaction, with the utmost professionalism."
• "Russell went above and beyond to ensure that the entire process was as smooth and stress-free as possible."
• "From start to finish, professional, efficient, honest and straight talking."

Cons:

• "Sadly, I have not been impressed with Williams Harlow. I was selling a property following the death of my brother and was advised to place it on the market just as the solicitor began the probate work."
• "I have received nothing but a poor service from Steven at Banstead. Full of excuses and lies."
• "I called them right after the property was advertised for renting to arrange a viewing. They said the tenant is only available on Thursdays between 3pm and 4 pm (so strict!), and they said they will call me if the tenant is ready for next week."

Customer Service and Support

Pros:

• "Ryan Smith was exceptional in helping us find our new home, and in doing so went above and beyond."
• "The service provided by Williams Harlow, specifically Barry Hinton as lead negotiator along with his wider colleagues, ensured that the selling process went as smoothly as possible."
• "Barry Hinton is a legend, the most professional agent I have come across. He assisted us way beyond the normal."
• "Russell was a brilliant lettings agent. He answered all our questions quickly and thoroughly and provided us with multiple property options to view."

Cons:

• "I was extremely disappointed and upset with the highly sexist comment your agent made whilst on a viewing."
• "Like most estate agents, they are akin to car sales men, not the most honourable of careers. Under selling a property we went to market with made them an easy sale, they barely lifted a finger."

Communication and Responsiveness

Pros:

• "They were super helpful, honest and professional throughout, they always made sure we were well informed and responded very quickly to emails and phone calls."
• "The communication was excellent, I was kept informed of the process throughout."
• "Steve Jones, who managed the sale once we had accepted an offer, put in many hours of communicating with solicitors, other agents, purchasers, and vendors."
• "Russell and his Lettings team were amazing. Professional, informative and attentive, they found me the perfect tenant for my rental property."

Cons:

• "Most frustrating was not getting feedback after viewings. I understand some viewers don’t give feedback, but this should be communicated to us."
• "We also had the frustration of getting asked by agents after viewings things like 'Just checking, are you allowed pets'? We had been with them for over two years and they still didn’t know this."