Streets Ahead Crystal Palace Branch Reviews Summary

Agent Efficiency

Pros:

• "He was polite, professional and efficient responding to my queries at all times of the day going out of his way to help me secure a property."
• "She totally understood our requirements and was super-efficient in responding on email/calling us back."
• "Michael was accommodating, friendly and incredibly helpful to us right from the beginning of the process."
• "Throughout the referencing Autumn kept in contact with us and made sure that we was being taken care off."
• "Really good communication and was knowledgeable about the flats we viewed."
• "He has been very supportive and responding very quickly to all my questions and concerns."
• "Josh and Emma were brilliant throughout - friendly, helpful and proactive."

Cons:

• "When locks broke, they replaced them without informing my landlord why, and consistently delayed doing works until the landlord chased (every. time.)."
• "They didn't conduct proper referencing and back ground checks."
• "The property managers never returned calls or emails in a year and a half, except when the damp in the house got so bad that I got an electric shock from a socket."
• "Property management after renting, however, is quite slow which is handled by their other branch."
• "We instructed streets ahead when letting out our 2 bedroom flat in South Norwood... the tenant had obtained the tenancy under false details."
• "Didn't take action on late rent/no rent payments and lied to hide their failings."
• "Absolute worst. I rented with them for 2 years, during which time they demonstrated exceptional ineptitude with both communication and getting works done."

Customer Service

Pros:

• "Gemma is a darling, so helpful and understanding. Communication A1!!"
• "I am happy with their services and I will strongly recommend them to anyone looking for a house to rent in London."
• "Street ahead we’re very transparent and straight forward and they were there every step of the way."
• "Libby Hartnup was absolutely amazing! She went above and beyond the call of duty."
• "Joshua and Emma were quite helpful and nice and they didn’t hesitate to aid us in every step."
• "I would like to give special thanks to Mary Jane (Sales progression) who was great, very approachable and easy to talk to."
• "Highly recommend SA Crystal Palace, Kadeem Suckoo has been a pleasure to deal with."

Cons:

• "Save yourself the trouble and avoid, on both renting and buying fronts."
• "The worst estate agency I have ever had interaction with."
• "The agents are illiterate, incompetent and useless."
• "You are better off managing your property yourself or go by recommendation from someone trustworthy and absolutely avoid Streets Ahead!"
• "They took advantage of my desperate situation to push me into a dump."
• "They did not help us at all with anything we needed and were impossible to get hold of."
• "If you find a nice place on Rightmove etc and get contacted by Streets Ahead RUN."

Professionalism

Pros:

• "It is really refreshing to come across agents for whom it's not all about the commission."
• "She always listened to our feedback and endeavoured to find something matching our needs."
• "I really do recommend streets ahead, everyone I spoke with were extremely helpful and friendly and the available properties they sent through were good options that matched our needs."
• "Autumn made our house hunting experience a complete joy! She was extremely efficient and honest."
• "I warmly recommend this agency and should I ever move again I will definitely ask for Chris."
• "Highly professional, courteous, efficient, it has been a pleasure dealing with them."
• "The professionalism and excellent service I received was very welcoming which made my experience a smooth one."

Cons:

• "Had to step in to get the tenants out and got our property back in an awful state with damage of thousands of pounds."
• "The vetting process they have for their tenants must be ludicrous: they installed next door a multiple occupancy 'family' who parties till 7 AM."
• "I thought their service was poor."
• "I would strongly discourage any property owners/landlords planning to let manage their home via an estate agent from using Streets Ahead!"
• "I guess they need to put bit more attention on the final stage of the process else than that everything is really appreciable."
• "After viewing around 15 properties with several different agents, I was literally losing the will to live."
• "I would give zero star if possible."