Acorn Estate Agents in Lewisham Reviews Summary

Customer Service

Pros:

• "Acorn was incredibly helpful especially Mattia which has helped from start to finish, professional, friendly and always available."
• "Hayley at Acorn was friendly and professional the entire time of our search, and was always patient and understanding."
• "He kept me informed all the way through, and was constantly updating me as to the progress of the application."
• "They were quick, they responded to every silly little email I had, and they genuinely cared about finding somewhere that was really nice to live."
• "She was more than happy to answer all of our questions, responded swiftly to messages and was really lovely to interact with making us feel comfortable and at home."
• "All of the staff at the branch were polite and quick to get back to me with results of my enquiries."
• "Working with Mattia as part of Acorn estate agents has been an excellent experience."

Cons:

• "This is the worst letting agency I’ve ever had to deal with."
• "Please don't use them - they really don't care about tenants."
• "STAY WELL CLEAR FROM RENTING FROM ACORN."
• "Staff are rude. They refuse to get problems sorted and only want your money."
• "It has been great with Acorn until one particular person, Laura Whelan. She has been extremely unprofessional and rude, raising her voice on the phone and ignoring my emails."
• "They wouldn’t answer email for weeks on end."
• "From the moment this agency was in charge of the flat where we used to live, everything has been a disaster."

Property Management

Pros:

• "The service received during our recent house purchase was fantastic. Jack Rampling helped speed up our completion by answering all our queries promptly and efficiently."
• "Jade held our hands and gave pertinent advice from dressing the property to inviting in the excellent tenants that she had identified."
• "Marketed my flat, found a buyer and sold it - in less than 4 months."
• "We received an offer on a house shortly before the covid-19 lockdown. Fortunately for us the buyer was able to go through with the transaction."
• "The service we got from Acorn, and in particular Jack, was outstanding."
• "As a result, we sold the property within two weeks."
• "Our house was accurately and realistically valued and a number of potential buyers contacted, resulting in an offer quickly being made and accepted."

Cons:

• "We were pressured into moving in early to secure a flat which we later found out our landlord hadn't even wanted."
• "Once the circumstances weren't in favour of a 'sell' I have been completely blanked, both by email and phone."
• "Complete and utter time wasters. Was selling my property with Acorn Lewisham and accepted a verbal offer which I asked to be put in writing to me and also buyers details for my solicitor."
• "They have no systems or procedures in place."
• "Do not use this company. Absolute shambles."
• "Acorn have been useless at every step, didn't explain what paperwork we needed and didn't answer our questions about who can actually move in."
• "The best was when they sent me a rather rude message demanding my rent that was overdue... which WASN'T as I had left already two months prior to their call!"

Communication

Pros:

• "I cannot recommend Ross Reed at Acorn Lewisham enough."
• "Ross is the best Estate Agent I've ever met. Unlike most of the agents I met, he is very trustworthy, genuine and approachable all the time."
• "I would strongly recommend Acorn's services to everyone, during a very stressful process of purchasing our first house, Acorn were extremely helpful and went above and beyond to get us into our house before Christmas."
• "Acorn, specifically Jack Rampling and Ross Reed, were extremely helpful throughout a very lengthy purchase I recently completed on."
• "Excellent communication, clear and concise."
• "The communication was great with the agent and he helped facilitate quick communication between the seller, myself and the solicitors."
• "He always kept us advised of progress on our house sale and even responded to emails in the evening and when he was on leave."

Cons:

• "We weren’t properly informed and had push a lot for things to go forward."
• "They do not look after the tenants but only after their greedy landlords and they do not know the properties they are selling."
• "For us it felt like they were promising both sides things without consulting the other, we have repeatedly reached out to request a proper remuneration for going through December without a washing machine and fridge as promised but they refuse to reply."
• "Do not use this company. Absolute shambles. Took our holding deposit & then half an hour later someone else’s."
• "I do not know who to speak to about her, or the issues I am having that she refuses to help with. I have never come across someone so rude."
• "There is no communication between agents and they do not respect any rule or privacy."
• "When we handed in our notice they started coming for viewings unannounced, without knocking but simply by letting themselves in!"