Barnard Marcus Estate Agents Sydenham Reviews Summary

Professionalism and Expertise

Pros:

• "From the very beginning, Steven demonstrated an unparalleled level of professionalism, expertise, and genuine care for my needs."
• "His in-depth knowledge of the local market, coupled with his astute understanding of my unique situation, set him apart from the rest."
• "Steven meticulously crafted a comprehensive marketing strategy that showcased the unique charm and value of my property."
• "Nathan patiently supported and guided us while we were considering our options, and was always available to give us advice."

Cons:

• "They didn't show up for a viewing I had at a property - waiting on the street is not how I wanted to spend a Saturday afternoon!"
• "To sellers thinking of listing with Barnard Marcus I would recommend you do not... resulting in what I think is illegal 'conditional selling'."

Customer Service and Communication

Pros:

• "Steven kept me informed and updated, providing clear explanations and answering all my questions with patience and expertise."
• "Sophie and Shariane were fantastic estate agents... Keeping consistent communication, driving interest and maximising marketing efforts."
• "Toni did her best to get our ad us ASAP and to answer our questions and make sure we were happy with it."
• "Sophie has been great at communicating and super accommodating, especially in letting us have follow-up visits to the property."

Cons:

• "Rang the offices and sent emails and no response... Ridiculously poor and unprofessional service."
• "We offered (and subsequently bought a house) sold through Barnard Marcus and were put under immense pressure to use their in-house services."

Efficiency and Results

Pros:

• "Steven did an amazing job in selling my property within the first week of it being on the market."
• "Nathan, Sophie and the rest of the team at Barnard Marcus did a great job of selling our house in a timely fashion and for a strong price."
• "We sold a flat through Bernard Marcus and they were a tremendous help... to find a third (serious) buyer and help speed the conveyancing to a successful ending."
• "Really positive experience selling our house with Barnard Marcus... achieved the asking price within 2 days."

Cons:

• "After an unsuccessful stint marketing our property with a leading competitor, we decided to give Barnard Marcus a call."
• "When we rang we were put through to appointments but when nobody answered after at least 20 rings we gave up. No-one tried to contact us back."