Moving Inn Reviews Summary

Customer Service

Pros:

• "Excellent service, couldn't ask for more."
• "The process was friendly and quick from the start."
• "Gabriel consistently went out of his way to go above and beyond to make sure we felt comfortable and secure."
• "Great experience with this estate agent mainly because of an agent named Samuel or Sam. He was extremely helpful - always providing lots of good information, very polite and approachable and was extremely knowledgeable."
• "Had a fantastic experience working with MovingInn through the letting agent named Gabriel. Thoroughly professional throughout the whole process and provided an excellent standard of customer service through regular email and phone contact."
• "Gabriel was exceptional. He would give you his personal phone number and you can literally call him out of work hours if needed."
• "Samuel Oliveira my property agent was extremely forthcoming with all of my queries and helped me ease into my new house without any friction."

Cons:

• "I didn’t use moving inn for my next rental property as my point of contact never responded to my email (Gabriel) when I requested for a call and some information."
• "Horrible experience on the phone, I enquired about a property and straight away I received several questions about my income and my partner's."
• "It was my first interaction with estate agents, i wernt sure what to expect, but i had questions fired at me before even asking me who i was or what i wanted..."
• "Communication was a bit lacklustre at times but I'm not sure if it was their fault or the landlord being slow to communicate however they managed to get everything sorted for me to move in within three weeks."
• "Both the lady I first spoke to on the phone to the guy (Arjan) who showed us around were so rude and unfriendly."
• "The rudeness and unprofessional they showed today it's something I have never experienced before."
• "Very unethical! I caught on to the fact that the person I dealt with in the office was rude and made up something completely different from the information on the advert."

Professionalism

Pros:

• "I have found them to be very professional and prompt in dealing with requests from myself or my tenants."
• "Definitely recommend and will be using services again in the future."
• "Would highly recommend them as an agent."
• "I highly recommend them!"
• "Moving Inn provides an excellent service, the staff are friendly, extremely professional and accommodating."
• "Gabriel and Justyna are very professional and diligent estate agents."
• "I found Moving Inn estate agents services very professional and extremely friendly."

Cons:

• "We were also told that they would notify all relevant parties of us moving in and didn’t, leaving us now at risk of fines."
• "Issues are so slow to be resolved (if they ever even will be) this includes black smoke coming from the oven, flickering lights, a carbon monoxide alarm going off, a broken window and letter box."
• "We hadn’t realised that this actually meant nothing in the property was checked and therefore, it was not ready/ safe for us to move into after taking a deposit and six months rent in advance."
• "Beware of this company, the service is disgusting."
• "This what happens when the least educated and least mannered people become 'estate agents'."
• "Seems to me like they are advertising nice places in cheap prices so that people contact them but in actual fact these properties are not what they have to offer."
• "Interesting that all the landlords give them five star reviews and all the tenants one star!"

Efficiency

Pros:

• "Many thanks for the seriousness and speed and paperwork."
• "In 3 working days, everything was done!"
• "They were so helpful and much better than using larger estate agents as they responded quickly to every email and completed our references within 1 day."
• "The whole process from viewing to sorting out the contract was really quick and was no hassle at all."
• "Quick and easy! Everything including viewing, contract and confirmation of the property was sorted in under a week."
• "The investigation process was really quick and easy."
• "The whole transaction has been flawless. Everyone has been friendly and professional."

Cons:

• "Do not give them your details, and find a private landlord, if not find a trusted agency which would not ask stupid questions."
• "We will now be forced to seek legal advise and again spend more of our money that we had saved so we could get married."
• "Every time I contacted this company about something I have seen online they say that it's not available anymore but they had another similar property."
• "However we were asked for 3months rent upfront which was not great."
• "BUT it wasn't the advertised property because they mixed up pictures on the website."
• "I'm so disappointed. My partner seen an amazing propertie the guy went to show it and we love it straight away. My partner paid 350 just to assure the property in the same day. Next day we were supost meet up to sort out everything else. We gave the notice to our current agency and a while after they call saying that the property was taken the night before."
• "Our own experience with them was not great: they told us expressly that they had taken our details to the landlord and that we would be accepted as tenants. Then, after we had made an offer, suddenly the answer was no, we'd have to pay six months' rent in advance."