"Service was always good, friendly staff and very easy to work with when issues popped up."
"Their team promptly addressed the issue with professionalism and efficiency."
"They found a buyer quickly and provided top-notch support throughout the sale process."
"Charlotte was ever so helpful whenever we needed to view the house and arranged it quickly."
"Daniel, Andre, and whole teams were so professional, friendly, helpful and always available to offer useful advice."
"Their integrity and work ethic became invaluable when my sale was disrupted by multiple issues on the buyer's side."
"From start to finish the experience of selling my property which I initially deemed stressful became completely hassle-free."
"Amazing experience selling our house via Northwood - met all of our requirements and only took two weeks from instructing them to put it up for sale to getting the property sold!"
Cons:
"We reported it so many times but they dragged their feet with the issue and blamed us for it."
"Fast forward a few months and they started ignoring emails and calls."
"Had to get a solicitor involved and threaten legal action for them to eventually accept defeat and they ended the tenancy early."
"We were told on the day of exchange of contracts that our buyer was considering pulling out by email, which was really frustrating."
"They messed me about when trying to organise a viewing so someone else ended up getting an application in first."
"I waited for at least 40 mins but no agent came or contacted me, this is the level of poor professionalism. Highly UNRECOMMENDED."
"Never anyone to answer the phone. Went to one viewing that had a sales guy who didn't really care."
"Initially I felt that I was not being kept up to date with things but having had a word to that effect I couldn't have been happier with their service."
Property Management and Maintenance
Pros:
"The turn around on maintenance for their properties is very fast and efficient showing they really care about their tenants and landlords."
"The staff are very professional, friendly, and thorough."
"Always available, professional and helpful. Exemplary management and communication. Any and all issues sorted out very quickly and with a minimum of fuss."
"Quality advice regarding marketing and pricing and good management of the sales process despite a couple of issues cropping up on the buyers survey."
Cons:
"We had really bad issues with damp and mould on the upstairs ceilings and windows, water dripping into electrics etc."
"Over 6 months passed since reporting the issue and they installed a bathroom extractor fan and somehow thought this would fix the issue."
"Apparently he moved the insulation around and spread it out more but this did absolutely nothing."
"The property looked nothing like the pictures. Waste of my time."