William H Brown Estate Agents Headingley Leeds Reviews Summary

Customer Service

Pros:

• "It was a pleasure to work with Sequence and the William Brown team to renew my mortgage, they made the process stress free and efficient at all times."
• "Dealt with the lettings team recently whilst renting out my property, all of them were extremely helpful and efficient."
• "Excellent communication, would definitely recommend Roxanne and will return in the future."
• "Roxanne and all the team so helpful and nothing was too much trouble."
• "Everyone was very friendly, professional and knowledgeable."
• "The team have been very supportive and communicated everything throughout."
• "Fantastic service from Amy and the team no task was too big always happy to answer the phone or emails."

Cons:

• "The women in letting was rude, obnoxious and spoke down to me."
• "All they can do is apologise."
• "Would rate 0 stars if I could. The respect for clients is non existent and there are no basic reasonable accommodations willingly made for those with disabilities."
• "Appalling customer service. Use at your own risk."
• "Absolutely vile customer service, refused to do anything that would mean talking to the landlord."
• "We have complained directly to the branch regarding this issue and have received a patronising response that completely de-emphasises our frustrations."
• "It was one blunder after another and when you ask for an apology they decline to offer one."

Professionalism

Pros:

• "From my first meeting with Anthony to the final completion of the sale, I can only award 5 stars for the way the sale was completed."
• "Alice showed us round a property recently and was very friendly and professional."
• "Nathan King and his team really stand out from the crowd with punctuality, openness, being very professional and informative, laid every fee openly, nothing hidden or added at the later stage."
• "Molly was the first point of contact and her professionalism and enthusiasm assure me that I will have a good experience with William H Brown Estate Agents."
• "Anthony Taylor from Headingley brunch was very knowledgeable and knows what his talking about in valuating my property."
• "Professional, well informed and willing to share property details, even seemingly unimportant ones."
• "Molly is highly professional and gives you clear instructions and guidance throughout the process which is incredibly reassuring."

Cons:

• "Worst estate agents (buying or letting) in Leeds."
• "If only you could rate this company less than one star this branch is to be avoided at all costs, never have I came across a company that comply with the law to such a minimum standard."
• "I've rented through a number of letting agents previously but never have I came across a company as diabolical as this one."
• "On the day of completion they didn't believe I had completed and wouldn't hand over the keys until they made several calls."
• "Utterly useless. I cannot recommend these agents."
• "Would give 0 stars if possible. Honestly the worst experience I have ever had with a letting agent in my life. From start to finish horrible."
• "Unbelievabley unprofessional and not one member of staff was polite sent various emails and lost count of how many times I have called."

Efficiency

Pros:

• "Recently bought a flat through Wm Brown and was very happy with how Amy and Branch Manager, Tony, handled the process throughout the difficulties caused by the continuing pandemic."
• "Nathan and his team made this process seamless and effortless and having experienced previously how long winded it can be, it was a pleasant surprise when everything was signed and done within 10 days."
• "I liaised predominantly with 2 particular members of staff who were both very helpful and easy to get a hold of."
• "The whole team were extremely friendly, supportive and good at staying in touch with us through the process."
• "Laura at William H Brown was brilliant throughout the entire process of purchasing a property. Always available when I had any queries."
• "They’ve helped us move in through a very difficult time and hand on our heart we are truly grateful."
• "I am absolutely blown away by the high level of service from William H Brown. In the past I have hated moving and anything to do with it but this move felt like a breeze!"

Cons:

• "If you have an appointment with them make sure you call few days before viewing as they might screw up your valuable time!"
• "But they always delaying to confirm the date of moving in and sending you the contract only when you arrive to collect the key."
• "They didn't have the courtesy to drive to the property to hand me the keys even though they knew i had a baby and would have been easier than me getting a taxi to headingley and back to cross gates area."
• "We moved from Mexico to the UK with our pet cat, however, we didn't expect it would be so difficult to find a landlord that would agree to accept pets."
• "Before this date we had tried to call the branch on numerous occasions but they seem incapable of answering the telephone."
• "We were not informed by anyone at either the lettings branch or the sales branch of the landlady's position."
• "Inept and different communication every time I spoke to them."