Aqua Essentials Reviews Summary

Customer Service

Pros:

• "Really helpful and informative guys."
• "They are more than helpful if you have any queries."
• "Great customer service and great products."
• "The team is also always on hand to help out with questions, advice and growing tips and respond very quickly."
• "Courteous and friendly staff and the delivery is always perfect."
• "Customer service right through from point of order to delivery has been impeccable."
• "Richard or a member of staff will always be their on the end of the phone for advice to guide you."

Cons:

• "I once got sent plants from you that were already DEAD."
• "I wouldn't order from them again simply because the bunches aren't worth what I paid."
• "Absolutely awful customer service... Clearly they don’t care about their customers and take absolutely no responsibility."
• "You have awful communication skills."
• "Very bad company they sent me the wrong plant. I send them a picture of the plant telling them of that the plant did not look like the one I ordered and they just kept saying that they have sent the right one."
• "Customer service not interested, saying they arrived healthy, so there's nothing they can do."
• "Very bad company they sent me the wrong plant. Also the plant was very small and without label."

Product Quality

Pros:

• "Plants are really good quality and delivery is really fast."
• "Every time I have ordered the plants I have received were really strong and lush - excellent quality specimens."
• "The plants are of exceptional quality. Always lush foliage. No hitch hikers!!!"
• "Plants well packaged and delivered quickly."
• "The plants are amazing they make my others look dead can't wait to buy some more now."
• "Always arrived well packaged and in great health."
• "The quality of the plants is always superb; well packaged, healthy, lush- perfect quality."

Cons:

• "Ordered some plants from here. These plants were then undelivered due to an error on address."
• "Shrimp arrived all were tiny 20mm or less was charged 7.99 each for 5 XL 40mm."
• "I ordered some foreground plants 3 weeks ago which cost over £20 and within a week they all fell apart."
• "Would not refund my £12 as blamed the courier."
• "However less than 4 days later an explosion of snails attacked my tank and caused a massive crash which killed basically everything including destroying all the plants."
• "Paid £5.99 for each plant which looks like a weed, no offer of any refund."
• "AWFUL EXPERIENCE. Paid £5.99 for each plant which looks like a weed, no offer of any refund."

Delivery & Packaging

Pros:

• "Ordered aquarium plants. I was pleasantly surprised by the speed they arrived."
• "Quick and easy to find the plants you are looking for with detailed info on every plant."
• "Everything arrives very quickly and in great condition!"
• "Delivery has been swift, if not next day."
• "Good product selection, healthy plants in very good condition, well packed, fast delivery."
• "The delivery is always perfect and everything is fresh and well packed."
• "Products are well packaged and delivery is super quick."

Cons:

• "Ordered some plants from here. These plants were then undelivered due to an error on address."
• "Got a text saying delivery arriving v soon, on the Saturday....not great when sorting out a brand new very large tank."
• "Plants got lost in the post and company refused to refund or re-send plants."
• "Ordered from this company and received a damaged product. Raised the complaint via email and despite having a returns policy Sarah, who I dealt with, could not care about my wasted money and dissatisfaction."

Value & Pricing

Pros:

• "On every occasion I found that high quality plants are offered and delivered at competitive prices."
• "Always good delivery and good high quality plants along with some great aquascaping items."
• "Quality plants and aquarium supplies, delivered to your door."
• "Great quality plants. don't hesitate to get your plants and stuff from them. A+++"
• "Absolutely top rate plants, wood etc."

Cons:

• "I wouldn't order from them again simply because the bunches aren't worth what I paid."
• "Would not refund my £12 as blamed the courier."
• "Paid £5.99 for each plant which looks like a weed, no offer of any refund."
• "AWFUL EXPERIENCE. Paid £5.99 for each plant which looks like a weed, no offer of any refund."

Information & Advice

Pros:

• "The quality of advice, hints and tips from Richard and his team are what make my 5 star rating."
• "Very informative e-mail newsletter that is teaching me so much."
• "Richard clearly wants your aquarium to be a success as the tips emails are a great help ..... and free!"
• "The information on the website is great and you must subscribe to the emails which are interesting and helpful."
• "I have learned so much from following the advice and tips."
• "The tips in the email newsletters have helped me keep my planted tank in really good shape."
• "Enjoy the tips on aquascaping and looking after a planted tank."

Cons:

• "I believe you take customers for granted and that is why I'm not longer shopping with you."
• "Absolutely awful customer service... Clearly they don’t care about their customers and take absolutely no responsibility."
• "I am happy to say I am in total agreement with the information and philosophy of these guys but they didn't really teach an old dogfish any new tricks."

Company Reputation

Pros:

• "I have highly recommended this company to others and will be returning myself again and again."
• "I've not used AE for a couple of years now. Just set up a new tank, and my order has just arrived in excellent condition, I cannot recommend this retailer enough."
• "The level of service is outstanding as are their plants I highly recommend these people."
• "Would highly recommend for your aquarium needs."
• "I could not recommend this aquatic company more highly."
• "Thanks very much to Richard and the rest of the team. You have a customer for life! 😁"
• "I fully recommend Aqua essentials if you're wanting to start or add to your planted aquarium."

Cons:

• "I wouldn't order from them again simply because the bunches aren't worth what I paid."
• "Absolutely awful customer service... Clearly they don’t care about their customers and take absolutely no responsibility."
• "Very disappointed I would not buy from them again for any reason."
• "Absolutely useless, what a complete waste of money."
• "Very bad company they sent me the wrong plant. I send them a picture of the plant telling them of that the plant did not look like the one I ordered and they just kept saying that they have sent the right one."
• "AWFUL EXPERIENCE. Paid £5.99 for each plant which looks like a weed, no offer of any refund."
• "Very bad company they sent me the wrong plant. Also the plant was very small and without label."