"Fantastic experience from start to finish whilst purchasing our new Skoda scala."
"Suzanna who sold us the car was brilliant as was Angelika on the hand over."
"Nothing is ever too much trouble and Vicky on the service desk is always happy to help with any enquiries and great coffee ☕️."
"Had a delightful phonecall and email back without any pressure to visit and test drive the car."
"Vitalijs Kapustins was so courteous and patient with my anxieties about the newer technology."
"Jamie and his team were absolutely fantastic and made me feel like I was really looked after."
"The aftercare sales team are there on hand too if I ever needed them as I was provided with an extended warranty on my vehicle."
"I went to visit D.M Keith Skoda in Bradford to look at a Suzuki swift sport, and we were greeted by a friendly and very informative sales advisor called Suzannah Sharp."
Cons:
"Unfortunately, I am giving you one star once again. I bought a used car from you. After delivery, I noticed a defect and immediately informed the seller."
"The withholding of the car sounds illegal and unethical."
"If this company has family values be grateful you're not related. They do not stand by their p/ex values."
"Avoid like the plague. D.M Keith misdiagnosed a fault, only to be told later 'tough luck', despite taking thousands of pounds for the repair job."
"Very terrible customer service."
"Taken my 2019 plate Skoda Kodiaq with low miles on the clock. Just to be told its extremely old by Elliot in the service department."
"Disgraceful company. Paid for an inspection and my Skoda Octavia broke down the next day."
"Travelled 12 miles to view a car advertised as having rear sensors fitted both on the internet and on the car itself, on checking with the sales assistant I was told it was most likely a computer error."
After-Sales Support
Pros:
"The car that I bought had been properly valeted, dents removed, service and MOT'ed in the previous month and a clear record of all documentation."
"Absolutely excellent service from start to finish. When our new car wasn't quite ready to be handed over, Jamie and the team went above and beyond to make sure we were compensated."
"Very pleased with the used Skoda I bought 6 weeks ago, but less impressed with the after-sales support."
"DM Keith responded to the review which I posted yesterday with commendable speed. They have now supplied separate documentation which should allow my local Skoda dealer to perform the MOTs free of charge."
Cons:
"Despite repeated requests, there is still no electronic record of the entitlement to 2 free MOTs, which would be visible to other Skoda franchise dealerships."
"In addition, no information has been provided on the extended 2-year warranty and breakdown cover which were also part of the package."
"Do not bother with D.M. Keith Bradford, they 'repaired' my car for almost £3000, and yet didn't fix it."
"I’ve bought the car 2 weeks ago and also left a good review because I thought they were good but till now they keep saying that they will send my warranty documents and a alloy wheel repair document that I paid extra for but I didn’t receive a single thing."