Drivalia Car Hire Liverpool Airport Reviews Summary

Customer Service

Pros:

• "Amazing customer service from Peter."
• "Super friendly and very efficient, obliging staff."
• "The staff at Easirent are very helpful, and the car supplied was perfect."
• "The new person in the office was super helpful."
• "Great service and helpful staff."
• "Friendly staff and very efficient service."
• "The customer service is 2nd to none and I have never looked back, staff at Liverpool Airport always have a smile on their faces and a friendly manner."

Cons:

• "Rude, arrogant, uncaring and aggressive."
• "The man behind the desk was a total disgrace even the taxi driver helping us couldn't believe his attitude."
• "The man I was dealing with was rude and unreasonable."
• "They were very rude and obnoxious no manners or respect for the customer."
• "After turning up in the early hours of the morning with two very young children we were greeted by a very rude and intimidating man."
• "Guy behind the counter has terrible customer service."
• "The staff was grumpy and rude."

Car Condition

Pros:

• "Just to update - the car that was hired was great and when we returned after a week, the staff were very easy to deal with, friendly and polite."
• "Car was perfect for us, staff very friendly and fast shuttle service to and from airport."
• "The car I rented from Drivalia was in pristine condition."
• "Car was new and spotlessly clean."
• "Beautiful car, immaculate condition and spotless inside and out."
• "The car was excellent (new top of the range Corsa)."
• "Vehicle was clean and comfortable."

Cons:

• "Rental car not properly cleaned and this is not the first time of renting from here that the car has been dirty."
• "The car had not been cleaned and there was a repetitive tyre indication that I was told was just a faulty warning."
• "The car brakes squealed and made grinding noise ie brake pads need replaced."
• "Car was rented with a fault that the company admitted to being aware of before renting the car."
• "The car was covered in dents when I collected it and was dirty."
• "The car we received was not clean at all and still had the dead bugs on the front from previous rental."
• "There was some rubbish left in the car they didn't clean out from before."

Pricing and Charges

Pros:

• "Second time hiring from them and no problems at all. Would recommend and use again."
• "Overall a great service, decent price and lovely cars available."
• "I've used this rental company 4 or 5 times in the last year and have found them to be very reliable and the best value."
• "Great service and very well priced."
• "Very affordable car hire if you're happy to leave to a big deposit on your credit card."
• "I paid 90 pounds for four days hire and dropping off at Manchester airport, an absolute bargain, THANKS Easirent!!"
• "All things considered, we got an excellent deal at an unbeatable price from the Liverpool, Speke Office."

Cons:

• "The worst experience so far. Be wary of the amounts they charge for the deposit. The receptionist tries to negotiate with you to pay extra for no reason."
• "Extra charges applied on renting the car which were not explained at the time of booking or in the contract."
• "They were demanding £400 costs to clean up for it even though the car was cleaner after dropping it back to them, scammers!!"
• "Their own insurance options are horrendous."
• "Tried to charge us nearly double the price we had paid online to switch the name of the main driver."
• "Insurance costs are ridiculous! £539 to reduce excess to £150."
• "Hidden charges bring the price up massively."