Mercedes-Benz and smart of Cheshire Oaks Reviews Summary
Category: Mercedes-Benz dealer
Address: Longlooms Rd E, Ellesmere Port, CH65 9LF, United Kingdom
Phone: +441244374473
Rating: 4.2
based on 742 reviews.
Customer Service
Pros:
"Aaron was very helpful and well informed and gave us all the information we asked."
"Fantastic service from Morgan and Zoe at the Oaks site."
"Jackie was extremely friendly, helpful and answered all my questions."
"Lauren was extremely helpful and attentive."
"Good communication from service manager Caroline Lawson who quickly organised rectification of a minor observation the next day."
"Absolutely amazed by the way the staff treated my wife and myself they couldn't have done anymore for us."
"Fantastic customer service from Aaron at AMG Ellesmere Port. Really friendly approach with no pressure to buy and extremely knowledgeable about the AMG products."
Cons:
"I will never deal with them or recommend them. There is no after care!"
"Parts department very unhelpful - will not give me the part number for my car which needs this part and the garage working on it needs me to confirm the right part number."
"Your business is awful and i wont be coming back!!"
"One task I requested when booking in my car was for the audio 'beep' when locking my car to be turned off; wasn't done!"
"I would give 0 star if i could."
"Made to feel like I wasn’t good enough or worthy to be a Mercedes customer by certain members of staff."
"It is now 20:30 and no one has contacted me as promised. Absolutely shocking service."
Staff and Sales Team
Pros:
"Rich and Mark treated me so nice! They provided all the information letting me know about all my options."
"We purchased our second Mercedes from there & I would highly recommend Mark, Steve, Sean & Matty, they couldn’t do enough for us they were smashing chaps."
"Bobby in particular which has shown great knowledge and he’s been very friendly and approachable."
"We always seek out Aaron due to his being professional in all aspects from impeccable appearance to excellent customer relationship."
"Jacqui was professional, knowledgable and ensured we had all the information we needed to ensure a smooth transition from our Audi to Mercedes."
"I want to say a massive thank you to Tracy Nicholls for her amazing help."
"Mark Wilson provided an excellent customer service from start to finish."
Cons:
"I love Mercedes but i would absolutely not buy from this specific dealer again."
"Unfortunately Robbie then brought over a lady called Zoe who was very blunt, didn't listen to what we had to say, spoke over us a lot."
"Possibly the worst customer service ever experienced."
"Very unprofessional they Didn’t keep me up to date with the progress on my vehicle it was always me ringing up asking for updates."
"Low score for communication was due to receiving a call to say I'd made a mistake and didn't have a service plan in place."
"Inchcape are very poor at responding to emails."
"Really disappointing and disgusting treatment of a loyal Mercedes-Benz customer."
Facilities and Services
Pros:
"Was greeted at reception with the very kind offer of a coffee which was brought over to me with a biscuit."
"Service was carried out quickly and car was valeted prior to my collection."
"Arrangements for drop off and pick up were excellent....However the charge for the top up of screen wash water additive left me really disappointed."
"I had a really unusual, but obvious repair need that only the main dealer could do, And I needed it done really quickly."
"The team was polite, helpful, and highly professional. Even the coffee service was great."
"Great facilities when waiting for MoT and servicing and having good free wifi to work while waiting."
"Every aspect of my visit to Mercedes Cheshire Oaks was excellent, from choosing the type of car I wanted, ordering it, to handing the current PCP car in and arranging the new finance."
Cons:
"Charged me £641 for MOT with a replaced foot Pedal fitted."
"Only criticism would be a lack of a decent working area for people who are waiting a couple of hours rather than leaving & returning, especially given the scarcity of courtesy vehicles."
"No price was shown on a used vehicle close to the entrance door of the showroom."
"The new showroom is let down by one aspect, poor / non-existent WiFi, which is an essential requirement for those waiting for cars being serviced / repaired."
"It was a Nox sensor recall for the 2nd time. It took 7.5 hours to do the job without preparing me."
"Arranged and booked a loan car 3 months prior to my recall appointment. On arriving was checked in and took a seat for half hour before being advised no loan car available."
"However I was a little surprised that the defect in the windscreen was not picked up as there is a considerable chip in the screen."