Address: Monkton Heathfield, Taunton, TA2 8QN, United Kingdom
Phone: +441823412381
Rating: 4.4
based on 333 reviews.
Restaurant/Cafe
Pros:
"Regularly eat at The Elm Tree Restaurant. Excellent food, friendly, helpful staff, great value."
"We had afternoon tea for a birthday treat. We really enjoyed it. The cakes were delicious."
"Lovely food, cakes, coffee."
"Great food in the restaurant here lovely staff and a really wide range of gifts!"
"The restaurant serves great food, with a friendly service."
"The restaurant cooks the most amazing food to the highest standard."
"The roast dinners were really nice, tender meat, fresh veg etc."
Cons:
"Meals are overpriced; servings are small; they're served cool; they're dry and boring."
"The cafe is overpriced and service is very slow."
"Rubbish restaurant/coffee shop. Twenty five minute wait for two cups of coffee."
"Customer service was nothing short of appalling in the restaurant."
"Used to love going here and especially the restaurant/cafe but £3.99 for a piece of cake seems excessive."
"Very disappointed in cafe trends. In recent visits Snacks were more expensive and lacked previous good presentation."
"The 1 star is not for the garden center itself, it's for the disgraceful service at the cafe."
Staff and Service
Pros:
"Staff really friendly and helpful."
"The girl that was serving in farm shop was amazing and very helpful."
"Fiona guide me and help with everything l needed for my succulents....from drainage to plates underneath my beautiful blue pots!!! Also Rob and Sara were very nice and helpful."
"Staff so friendly."
"The staff are always friendly and always speak to the lady I support who is very chatty and talks to anyone! Quick service. Clean."
"The staff are so nice a friendly."
"Really friendly helpful staff too."
Cons:
"Staff not particularly friendly or efficient."
"Very rude elderly staff member on the till in the main shopping area, she seriously needs to learn some manners."
"You can walk around the whole centre - which is huge by the way- and not one member of staff would say hello, or even look up at you."
"Staff not particularly friendly or efficient and food is overpriced."
"Staff even said don't bother."
"The cashiers were too busy talking to each other to wish me a good afternoon."
"Staff on the tills obviously don’t receive customer service training which is not surprising as supervisor was no better."
Prices and Value
Pros:
"Regularly eat at The Elm Tree Restaurant. Excellent food, friendly, helpful staff, great value."
"All ranges can be pricey however there are always good promotions and offers throughout."
"Had coffee and a look round. I've bought plants there before and find them good value."
"Gave me lots of ideas for outdoor party decoration at extremely reasonable prices."
"An amazing garden centre with reasonably priced plants."
"Seems to have most everything a gardener needs. Got 40 odd bags of granite chippings for a very good price."
"Reasonably priced with friendly staff. I had the chef's special: 6 hour braised shoulder of beef for lunch for about £11."
Cons:
"Meals are overpriced; servings are small; they're served cool; they're dry and boring."
"Frozen lasagne £17.90!!!!!! Wow what a rip off."
"Plenty of plant and pet supply choice including, in my opinion, too much overpriced decorative tat for garden decoration."
"The cafe is overpriced and service is very slow."
"Prices have definitely gone up during the pandemic!"
"Nice Garden centre but the restaurant is hugely overpriced for what is actually very average food."
"The garden centre itself is well stocked but usually find plants are at least a couple of pounds more expensive than other garden centres."
Ambience and Facilities
Pros:
"The Christmas decorations are always fabulous and makes a visit special at this time of year."
"A blooming lovely garden centre bursting with a stunning array of plants as well as a choice of pots, tools, gifts, homeware and more."
"Everything you would expect from a garden centre including disabled toilets and parking also have a great Christmas display worth a visit if you're passing."
"Great Christmas decorations for the kids to see and amazing gift section."
"Superb. Christmas decorations were amazing."
"They have free wheelchairs for those of limited mobility."
"It has 3 car parks with a substantial number of accessible bays."
Cons:
"This isn’t the same place it used to be, now very over commercialised with the new restaurant."
"A maze of disappointment! I like a garden center as much as anyone, but finding your way around this place is infuriating!"
"Very disappointed as this garden centre used to be so good with excellent choice of plants etc, but now just a glorified department store."
"The main restaurant isn't dog friendly however the cafe by the pond is."
"The indoor section feels like it needs a bit of updating."
"Especially at this time of year it is overcrowded and the aisles are blocked with boxes and extra stock."